What are the responsibilities and job description for the Customer Service Representative/Receptionist position at One Enchanted Evening?
We are searching for a retail Customer Service Representative/Receptionist to join our growing team!
Our company has experienced double-digit growth since our founding over 20 years ago. One Enchanted Evening is a well-respected retailer in the industry, having garnered accolades and renown from vendors, competitors, and customers. This position is very customer-centric and requires the successful candidate to be friendly, outgoing, and helpful not only with customers but with fellow employees. One Enchanted Evening is a team environment looking to add members to our team who have a willingness to learn and a can-do attitude.
As a Customer Service Representative, you should be well-spoken and assertive with superior customer service skills. Responsibilities for the position include:
· Greeting customers with a genuine welcoming and celebratory attitude
· Having the appropriate forms completed by each customer
· Managing a multi-line phone system and solving inquires or successfully transferring to the appropriate department
· Return phone calls and emails in a timely and professional manner
· Scheduling appointments for bridal or alterations
· Checking out customers purchases in a timely and proficient pace
· Assisting with sale events, trunk shows and other special events when applicable
· Providing administrative support to other departments when necessary
Minimum qualifications for the position:
· Computer and multi-line phone experience
· Customer service experience
· Willingness to learn and work in a team environment
· Weekend availability
One Enchanted Evening offers a competitive salary, paid time off and discounts on merchandise.
To be considered for the Receptionist-Retail Customer Service position, please submit a resume (in PDF or Word format).
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Zelienople, PA 16063 (Required)
Ability to Relocate:
- Zelienople, PA 16063: Relocate before starting work (Required)
Work Location: In person
Salary : $14