What are the responsibilities and job description for the Remote Bi-Lingual (English / Spanish) Appointment Setter Team Leader - Must Live in FL position at One Exam Prep?
Job Overview
We are seeking a full-time, remote Appointment Setter Manager to lead our team of appointment setters who contact inbound leads, qualify interest, and warm transfer ready prospects to our sales team. In this role, you’ll be responsible for overseeing day-to-day team performance, optimizing conversion rates, and ensuring that each setter has the tools and coaching they need to succeed.
This position requires the ability to develop a strong understanding of the contractor licensing process in the various states we operate, enabling you to guide your team effectively and ensure high-quality interactions with leads.
Key Responsibilities:
- Manage and coach a remote team of appointment setters to meet daily, weekly, and monthly performance goals
- Monitor KPIs, including total dials, warm transfers (counted as conversions), and follow-up activities
- Provide hands-on training and script refinement to improve conversion outcomes
- Maintain daily reporting and performance tracking via our CRM
- Collaborate with sales leadership to ensure alignment and smooth lead hand-offs
- Stay up-to-date on licensing requirements and processes across multiple states to support effective communication and qualification
- Lead performance reviews and implement improvement plans when necessary
- Assist in hiring and onboarding new setters as the team grows
Qualifications:
- 2 years of experience managing inside sales, appointment setting, or call center teams
- Proven track record of driving team performance and hitting conversion targets
- Strong communication, leadership, and organizational skills
- Comfortable working with CRM systems and remote productivity tools
- Self-motivated and capable of managing a team independently in a remote environment
- Ability to quickly learn and retain information about contractor licensing processes
- Bilingual (Spanish/English) is required.
What We Offer:
- Competitive salary
- Weekly pay
- Flexible remote work environment
- Opportunity for advancement in a rapidly growing company
- Ongoing training and professional development
Schedule:
- Full-Time | Monday – Friday
- Remote | U.S. based
- 9:00 AM – 5:00PM (EST)
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: Remote
Salary : $50,000 - $70,000