What are the responsibilities and job description for the IT Field Services Supervisor - Topeka or Overland Park, KS position at ONE Gas?
Position Description
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
Role Summary: We are seeking a dedicated and experienced IT Field Services Supervisor to lead our dynamic Kansas team. The ideal candidate will have a minimum of three years of supervisory experience and possess strong technical knowledge in IT. This role is crucial for ensuring the smooth operation and support of our IT infrastructure across multiple locations in Kansas.
The successful candidate will oversee and mentor a team of six IT Field Services Technicians, ensuring high performance and professional development. Additionally, they will assist in providing advanced technical support and troubleshooting for hardware, software, and network issues. A key aspect of this role is ensuring excellent customer service and satisfaction by promptly addressing and resolving client issues. The IT Field Services Supervisor will work closely with other IT departments and stakeholders to align field services with the overall IT strategy and goals.
Job Posting End Date: This job posting will be removed on April 4, 2025.
What You Will Do
Supervises and directs employees in the planning and delivery of one or more technologies which are integral to the delivery of IT services.
Oversee and/or direct employees performing IT related activities.
Oversee team defining tactical activities and processes to address issues with infrastructure. Provide input into long-term strategies as defined by IT
Collaborate with other leadership to ensure the technologies are deployed and available to meet requirements for projects or overall strategic direction.
Provide detailed status of support activities or problem management to impacted parties.
Ensure technical resources are knowledgeable about expected service levels for services relying on technology supported by their areas.
Assist with definition and implementation of service level metrics.
Assist with defining or updating of new IT policies and procedures.
Provide detailed information about resources or technology maintenance contracts in support of financial forecasting.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Communicates Effectively
Develops Talent
Directs
Work
Instills Trust
What You Will Need
Preferred Minimum Bachelor's Degree MIS, computer science, mathematics, other related field.
Ability to direct the activities of a department, including planning, budgeting, personnel development and other administrative functions.
Ability to identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership.
Experience managing small to medium hardware or software implementation projects.
Ability to manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes.
Demonstrated ability guiding the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution.
Experience managing all aspects of the system development lifecycle, including requirements gathering, RFP development, software evaluations, project methodologies, testing and deployment.
Experience with the application of math, algebra, and statistical methods.
Experience in use and function of office equipment including computers and applicable software.
Experience Relative To The Following Areas
Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management.
Experience developing information, conducting meetings and making presentations.
Ability to read and write fluently in English.
Able to use office tools and equipment required.
Communicate and/or exchange information or instructions; conduct oral presentations and/or meetings.
Visual ability sufficient to perform job duties
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
Role Summary: We are seeking a dedicated and experienced IT Field Services Supervisor to lead our dynamic Kansas team. The ideal candidate will have a minimum of three years of supervisory experience and possess strong technical knowledge in IT. This role is crucial for ensuring the smooth operation and support of our IT infrastructure across multiple locations in Kansas.
The successful candidate will oversee and mentor a team of six IT Field Services Technicians, ensuring high performance and professional development. Additionally, they will assist in providing advanced technical support and troubleshooting for hardware, software, and network issues. A key aspect of this role is ensuring excellent customer service and satisfaction by promptly addressing and resolving client issues. The IT Field Services Supervisor will work closely with other IT departments and stakeholders to align field services with the overall IT strategy and goals.
Job Posting End Date: This job posting will be removed on April 4, 2025.
What You Will Do
Supervises and directs employees in the planning and delivery of one or more technologies which are integral to the delivery of IT services.
Oversee and/or direct employees performing IT related activities.
Oversee team defining tactical activities and processes to address issues with infrastructure. Provide input into long-term strategies as defined by IT
Collaborate with other leadership to ensure the technologies are deployed and available to meet requirements for projects or overall strategic direction.
Provide detailed status of support activities or problem management to impacted parties.
Ensure technical resources are knowledgeable about expected service levels for services relying on technology supported by their areas.
Assist with definition and implementation of service level metrics.
Assist with defining or updating of new IT policies and procedures.
Provide detailed information about resources or technology maintenance contracts in support of financial forecasting.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Communicates Effectively
Develops Talent
Directs
Work
Instills Trust
What You Will Need
Preferred Minimum Bachelor's Degree MIS, computer science, mathematics, other related field.
Ability to direct the activities of a department, including planning, budgeting, personnel development and other administrative functions.
Ability to identify, prioritize and negotiate application support and project requirements with process owners and key business segment leadership.
Experience managing small to medium hardware or software implementation projects.
Ability to manage integrated solutions that support multiple business functions including understanding of business processes inside the functions and related technology that supports those processes.
Demonstrated ability guiding the business towards strategic IT solutions, ensuring business leadership has a clear understanding of the cost/benefit of the solution.
Experience managing all aspects of the system development lifecycle, including requirements gathering, RFP development, software evaluations, project methodologies, testing and deployment.
Experience with the application of math, algebra, and statistical methods.
Experience in use and function of office equipment including computers and applicable software.
Experience Relative To The Following Areas
- Hardware (end user computing, network, voice, server) management
- Customer serviceTracking and escalation of issues/problems
- Project management
Experience interacting, advising and communicating effectively with subordinates, peers and all levels of management.
Experience developing information, conducting meetings and making presentations.
Ability to read and write fluently in English.
Able to use office tools and equipment required.
Communicate and/or exchange information or instructions; conduct oral presentations and/or meetings.
Visual ability sufficient to perform job duties
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
- Medical/Dental/Vision packages that fit your family's needs.
- Paid Time Off
- 401K that is 100% matched up to 6%.
- Profit Sharing Plan
- Paid Parental Leave
- Basic and Optional Employee Term Life Insurance
- Education Assistance and Tuition Reimbursement
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
