What are the responsibilities and job description for the Customer Service Representative position at ONE GI LLC?
Job Details
Description
Dayton Gastroenterology is seeking an energetic Customer Service Representative in Beavercreek, Ohio that possesses a positive spirit to join our team and to help drive patient success in our community. We aren’t just searching for a warm body; we are hoping to find someone who draws their joy from giving care to others – someone who understands patient vulnerability and their ability to impact someone’s experiences and make them great.
A little about us:
Dayton Gastroenterology is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.
We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.
Snapshot of Daily Duties
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Answer and routes call, according to practice standards in an efficient manner.
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Update demographic information in the practice management database.
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Provide patients with the appropriate forms, literature, and instruction.
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Document patient interaction, patient education, or other communication.
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Communicate with referring physician regarding any requests received that are inquiring about dates/times of appointments scheduled.
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Collect, sort, and stamp all outgoing correspondence from the schedulers.
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Schedule, reschedule, and cancel routine office visits.
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Communicate office cancellations, which do not reschedule to the physician’s MA.
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Notify referring physicians of patient appointments or inability to schedule patient.
Referrals
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Process and update referral, demographic, and insurance information in the practice management database.
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Verify insurance coverage when applicable.
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Enter ASAP referrals, record in the practice management database and distribute request to the ASAP scheduler.
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Communicate with referring office if there is a problem/question with referral.
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Import referrals from the fax queue.
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Manage and import direct message referrals
The Must Haves
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High School Diploma or equivalent required.
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Previous medical office experience preferred.
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Medical terminology coursework preferred.
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Possess telephone charisma and excellent communication and customer service skills.
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Must demonstrate a friendly helpful manner and individual responsibility and accountability.
The Perks
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Medical, Dental, and Vision Coverage
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Paid Time Off
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10 Paid Holidays per year
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Long Term Disability (100% company paid)
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Short Term Disability (100% company paid)
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Life Insurance Plan (100% company paid)
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401K Plan with company match (No Vesting Period)
Qualifications
