IT Specialist

Job Details

We are seeking a self-motivated, reliable, customer service oriented, and outgoing individual to become an IT Specialist at One GI®! We are looking for someone that has a great communication skills and articulates information well to others. We want someone that is also a self-starter that takes initiative! 

• This role is Monday through Friday.  

• Must be onsite at whichever location you are reporting to during your assigned daily business hours. 

• Having personal, reliable transportation is a must! 

• Will have to travel between sites in Oxford and Tupelo 1 day a month.

 

One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. 

Our commitment to diversity & inclusion: At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization. 

What Your Duties Will Look Like: 

• Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency. 

• Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies. 

• Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team. 

• Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment. 

• Work with remote IT vendors to identify and resolve problems when required. 

• Hold administrative rights to multiple systems, adhering to corporate security policies. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMR’s. 

• Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements. 

• Assist with training materials, procedures, and user training as required. 

• Submit hardware and software documented resolutions for the IT knowledge base. 

• Participate in an on-call rotation and help desk phone days. 

 

The Must Haves: 

• High School Diploma or equivalent required. 

• College degree in IT or a related field, 2 years of IT experience can substitute for a degree. 

• IT certifications preferred (A , Azure, Microsoft, Network , Security ) 

• Basic knowledge of computer hardware required. 

• Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks). 

• Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams. 

• Obtain Azure certification(s) within 12 months of employment with One GI. 

• Excellent verbal and written communication skills with customer service orientation. 

• Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively. 

 

The Perks

• 401k with match
• Tuition reimbursement
• The best swag with the coolest logo…OG
• Excellent paid time off for balance of work/life
• Internal growth opportunities with training and development
• Competitive health & supplemental benefits
• Impact somebody’s life and make a difference