Medical Customer Service Representative

Job Details

Have you been looking for a place to grow your skillset? Or perhaps you are looking for a place to develop your career surrounded by a diverse group where employees feel a sense of belonging.

At Gastroenterology Health Partners, we are championing the power of inclusivity and a people first mentality. We hope to improve the human experience – from our patients to our colleagues.

If you are interested in joining our culture, we’re looking for a full-time Medical Customer Service Representative for our clinic located at 2630 Grant Line Road, New Albany, IN . Must have previous experience working in as a medical assistant and knowledge of medical terminology, previous prescription management experience is a bonus.

A little about us:

Gastroenterology Health Partners is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Snapshot of Daily Duties:

• Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
• Update basic demographic information when informed of any changes. 
• Obtain, verify, and update health history of patients. 
• Obtain, verify, and update medication list.  
• Manage patient prescriptions as directed by provider. 
• Arrange outgoing referrals as directed by provider. 
• Answer basic patient questions relating to GI conditions, procedures, and medications. 
• Give test results and/or relaying information at the direction of the provider. 
• Review procedure reports to ensure outlined planned is followed.  
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary. 
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.  
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment. 
• Exercise critical thinking skills when assisting patients with chronic disease states. 
• Ability to recognize when a situation is routine, urgent, or emergent. 

Education and Qualifications

• High School Diploma or equivalent required.
• Previous experience working as a medical assistant preferred.
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.

The Perks

• 401k with match
• Tuition reimbursement
• The best swag with the coolest logo…OG
• Excellent paid time off for balance of work/life
• Internal growth opportunities with training and development
• Competitive health & supplemental benefits
• Impact somebody’s life and make a difference