Patient Scheduling Representative

Job Details

Do you want to work for a company that values respect, integrity, accountability, and leadership? Are you interested in being a part of one of the nation’s leading providers of Gastroenterology care? If so, join us at Gastroenterology Associates of Tidewater and become part of the One GI®, family!

 

Gastroenterology Associates of Tidewater is seeking a Patient Scheduling Representative to join our team to help drive patient success in our community.

 

We are searching for a passionate Patient Scheduling Representative to work Full Time, Monday through Friday at our office in Chesapeake, VA. This position provides a great work - life balance as you will not have to work any nights or weekends.

 

 

Who we are!

Gastroenterology Associates of Tidewater is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

 

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. And you contribution will be integral!

 

Our commitment to diversity & inclusion:

**At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

 

 

 

What you will do:

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff. (Examples include anticoagulant/antiplatelet or ICD instruction.)
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication clearly and neatly.
• Communicate operational issues, day to day scheduling conflicts, potential issues with referring physicians etc. to Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiates patient contact within 24-48 hours of request. Seek physician or manager assistance if referral falls outside of normal parameters.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Monitor wait list and reports for follow up appointments after clinic and endo.
• Monitor portal and g-reminders for patient communication.
• Assist with the optimizing use of physician or physician extender time by monitoring and condensing schedules.
• Pick-up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member.

 

What you bring:

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

 

 

The generous benefits we offer (dependent upon employment status)!

 

• Excellent paid time off for a healthy work/life balance.
• We want to help you with your retirement, with our generous 401k plan. We will match 100% of the first 3% that you contribute, and 50% of the next 2% of your eligible contributions.
• Looking to further your education, we want to help! We offer education reimbursement, up to $10,000 per year (depending on employment status).
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with fsa and hsa options.
• After you obtain employment, if you know someone that would also bring value to our company, refer them to One GI® and get a $500 referral bonus!