What are the responsibilities and job description for the FOH Manager | Wine Experience | NYC position at One Haus Recruiting?
Independent and innovative hospitality group is seeking an experienced FOH Manager to assist the Beverage Director with all the day to day operations of their newest opening project in Soho. The ideal candidate is organized, responsible, punctual, self-motivated, warm, hospitable, and above all a team player. The candidate should work well in a fast-paced environment, multitask efficiently, have excellent interpersonal and leadership skills. Additionally, they should have a demonstrable interest, knowledge, and passion for food and hospitality. Candidate should have a strong wine and beverage focused experience but will also be engaged in floor service. This is a creative and unique hospitality setting.
Required Skills / Qualities
Impeccable customer service
People management, fostering teamwork, and giving feedback
Highly effective communicator
Self-motivated
Strong multi-tasking abilities
Solid conflict resolution
A deep passion for food and hospitality
Outstanding interpersonal relationship building
Essential Job Functions
Oversee Front of house departments and daily restaurant operations
Assist Beverage Director with all facets of the beverage and wine program.
Uphold company standards of customer service, health and safety regulations, and company policies and procedures
Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction.
Oversee the balancing of cash drawers, record income, and expenditures
Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers
Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
Foster a communicative and open work environment
Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques
Oversee proper management of VIP reservations
Delegate work duties, maintain schedules and employee timecards, and maximize covers
Fill in the gaps" when it comes to service
Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
Communicate daily service notes, employee performance, operational or customer service concerns with other managers
Additional Responsibilities
Assist with the preparation and set-up of events
Supervise and direct event staff
Order stock and perform various administrative duties.
Assist in staff counseling or performance reviews
Assist with the coordination of staff tours and gallery events
Education, Experience, and License Requirements
Management experience in a team-oriented workplace preferred.
Demonstrated ability to coach, lead, and develop staff members.
Exceptional organizational management skills.
Skills and knowledge in : Excel, Micros, and Outlook
Food Handler and TIPS / Responsible Beverage Service (RBS) certification
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