Job Description
Job Description
A premier luxury spa specializing in high-end wellness experiences, offering exclusive memberships and package sales to a discerning clientele. Their mission is to provide unparalleled service in an elegant, results-focused environment while driving profitability and long-term client retention.
Position Overview
The Senior Spa Associate is a critical leadership role responsible for optimizing front desk operations, managing a high-performance sales team, and ensuring revenue growth through strategic membership and package sales. Reporting directly to the Spa Director , this individual will be instrumental in driving top-line sales, enhancing client experience, resolving operational challenges, and ensuring team accountability.
This role is ideal for a results-oriented professional who leads by example , consistently exceeds sales goals, and thrives in a fast-paced, luxury service environment.
Key Responsibilities
Sales Leadership & Revenue Growth
- Drive membership and package sales by implementing and executing high-conversion sales strategies.
- Lead by example - personally exceed individual sales goals while coaching the team to do the same.
- Monitor key sales metrics, analyze trends, and proactively adjust strategies to maximize revenue.
- Develop, implement, and manage targeted promotions and sales initiatives to drive membership growth.
- Conduct ongoing training in high-touch sales techniques, customer engagement, and upselling strategies.
- Ensure every guest interaction is an opportunity for revenue generation, customer retention, and referral growth.
Operations & Team Leadership
Oversee daily front desk operations, ensuring efficiency, service excellence, and adherence to company standards.Supervise, train, and motivate a team of front desk associates to deliver a seamless client experience.Hold team members accountable for achieving individual and team sales targets. Optimize front desk workflows, staffing levels, and scheduling to ensure peak operational efficiency.Lead by example in professionalism, communication, and customer service excellence. Client Experience & Problem ResolutionMaintain a high-touch, luxury client experience , ensuring every guest feels valued and engaged.Serve as the primary point of escalation for client concerns, resolving issues swiftly and professionally.Implement strategies to enhance customer retention, loyalty, and satisfaction. Uphold and enforce spa policies while balancing client satisfaction and business needs.Qualifications & Requirements
Proven success in a sales-driven leadership role , preferably in a luxury spa, hospitality, or wellness setting.Strong background in membership and package sales with a history of exceeding revenue targets.Demonstrated ability to motivate, coach, and manage a high-performing team in a fast-paced environment.Exceptional ability to close sales, upsell services, and drive revenue growth . Experience with POS and booking systems ; proficiency in tracking and analyzing sales data. Ability to manage multiple priorities while maintaining a focus on both sales and operational efficiency .Strong communication, problem-solving, and de-escalation skills.A polished, professional demeanor with a strong commitment to luxury service standards.Compensation & Benefits
Competitive base salary aggressive monthly performance-based bonuses tied to individual and team sales results.Career growth opportunities within an expanding, high-end wellness brand. Complimentary and discounted luxury spa services.A collaborative, performance-driven culture where success is recognized and rewarded.
