What are the responsibilities and job description for the IPS Case Aide position at One Hope United?
Job Summary
Under the assigned supervisor, Case Aides I are responsible for assisting Intensive Placement Stabilization (IPS) case managers and clinicians in the preparation and maintenance of client case files to ensure they receive the comprehensive care outlined by the IPS case manager and Clinician team. The role of Case Aides extends from supporting IPS Case Managers and IPS Therapists with a variety of administrative tasks. They collaborate with Intensive Placement Stabilization (IPS) case managers and clinicians to ensure that their client’s digital tracking, files, and paperwork are aligned and meet expectations per the Department of Children and Family Services (DCFS) contractual obligations. IPS Case Aides support the streamlining of intake procedures, internal and external Continuous Quality Improvement (CQI), Counsel of Accreditation (COA), and DCFS contract reviews. IPS Case Aides are required to use independence (or work under the direction of a supervisor) when performing job tasks/providing services. IPS Case Aides are expected to actively participate in a variety of cross functional teams, training, and performance improvement initiatives.
General Duties and Responsibilities
• Reports to the Child Abuse Hotline as directed by the Mandated Reporter Act
• Will provide exceptional customer service to parents, foster caregivers, referring case agencies, and other team members.
• Conducts frequent regional and all-state in-person and virtual team meetings with staff, referring case agency and community partners.
• Participates in frequent agency management meetings and work groups.
• Will Maintain discretion, as they are entrusted with a client’s personal information and knowledge of their unique situation. This confidentiality extends to ensuring client data is secure.
• Reports any exposure to communicable diseases.
• Submits expense vouchers, renewed driver's licenses, and automobile insurance coverage on the due date.
• Support the creation and maintenance of programmatic information in Microsoft Teams and on the SharePoint site.
• Will assist with updating client demographic and other data in the IPS database.
• Will ensure weekly filing of all IPS, Mentoring, and FPSS documents in client files.
• Direct paperwork to client files and archive files according to predetermined storage procedure with AOA and direct supervisor.
• Create client files and paperwork packets to be used for client meetings by IPS case managers and clinicians.
Essential Duties and Responsibilities
• Position is full time with anticipated schedule 8:30 am- 5 pm or later as needed
• Responsible for overseeing multiple client files at a time, ensuring information is accurate, preparing and maintaining case files, and keeping detailed records in southern IPS offices of Collinsville, Effingham, Mt. Vernon, and Charleston.
• Remain up to date on applicable document changes.
• Support input in the IPS database of sessions, strength-based purchases, and communications with referring case agency and DCFS contract holder. • Will participate in weekly IPS Check-Ins with all state IPS and FPSS teams.
• Will participate in Attachment, Regulation, and Competency training.
• Will complete Database Data Entry for several IPS sites, per funder requirement
• Will assist with transport as approved and needed for youth
• Will participate in Strength based delivery of items or research
• Will complete several administrative tasks within IPS funder requirements
• This position will require travel to local coverage area offices for internal and external reviews, training, and meetings.
• Maintain positive relationships with other agencies and community members as applicable.
• Performs other related duties as assigned.
This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.
