What are the responsibilities and job description for the Comfort Advisor - HVAC - Mohave County position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating Offers:
- PTO Accruals begin on Day 1
- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
The Home Comfort Advisor (HCA) conducts in-home sales consultations focused on HVAC, comfort and efficiency. The HCA assesses homeowner needs, develops and presents HVAC replacement/upgrade proposals, secures sales, processes orders and works with company teammates to ensure customer satisfaction. This position will work with new and existing customers to guide them through the Sales Process while exploring equipment and financing options.
Primary responsibilities:
§ Identifies, pre-qualifies and calls on non-contract customers and current contract customers to increase awareness of Company service offerings.
§ Prepares estimates for contracts and proposals.
§ Follows up on sales leads and lists, both self-generated and via other sources.
§ Manages multiple ongoing opportunities particularly focusing on selling service agreements and new equipment.
§ Sells, renews and expands renewable service agreements, to both new and existing customers.
§ Maintains a closing ratio on: o Generated leads of 70% or higher. o Marketed leads of 50% or higher.
§ Maintains an average sale price set forth by the brand.
§ Utilizes the Company’s Sales System properly on every call.
§ Performs a complete customer needs survey on every call.
§ Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments.
§ Must be accessible by phone at all times, other than scheduled vacations or holidays
§ Demonstrates technical expertise and maintains a high level of credibility.
§ Recommends solutions and links customer objectives to total value solution and competitive advantage.
§ Positively and credibly influences service strategies with homeowners.
§ Develops proposals and contracts for residential service agreements.
§ Effectively writes and presents proposals.
§ Negotiates value and addresses resistance and closes the sale.
§ Participates in all company sponsored training classes.
§ Maintains a professional image at all times by:
o Wearing only company approved and provided One Hour apparel.
o Following safety policies and procedures.
o Abiding by ALL One Hour standards of performance and code of ethics.
o Maintaining a courteous demeanor with all customers and associates.
o Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
o Respecting the customer’s property.
Required knowledge, skills and abilities:
§ Strong relationship building skills, customer focused and disciplined.
§ Strong needs-based sales skills and a passion for excellence.
§ Previous experience with in-home service agreement sales and estimating.
§ Strong negotiation and influencing skills.
§ Good communication and presentation skills.
§ Computer proficiency to include Microsoft Word and Excel.
§ Valid driver’s license and a clean driving record. Educational/certification requirements:
§ GED or High School Diploma.
Preferred qualifications:
§ Associate's Degree preferred in a related field. Environmental conditions:
§ General office setting and local travel.
§ Extreme weather conditions.
§ Extended work hours to include day and/or evening shifts. Physical requirements:
§ Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
§ Must be able to work extended hours, nights or weekends.
§ Ability to stand, walk, and climb ladders and stairs.
§ Ability to climb, balance, stoop, kneel, crouch, and/or crawl.
§ Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
§ Work assignments may be performed with or without reasonable accommodation to a known disability.
***One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***
