What are the responsibilities and job description for the Customer Service Representative position at One Hour Air Conditioning and Heating?
Benefits : 401(k) 401(k) matching Company parties Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insuranceHi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.One Hour Air Conditioning & HeatingDFW, TXMohave County, AZPrescott, AZPhoenix, AZBenjamin Franklin PlumbingMohave County, AZPrescott, AZLas Vegas, NVBuffalo ElectricDFW, TXIf you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!Responsibilities : BOOK every possible leadManage large amounts of incoming phone calls, along with outboundingBuild value, trust and a sustainable relationship with our clientsProvide accurate, valid and complete informationHandle customer complaints, provide appropriate solutions, follow up to ensure resolutionMake your interaction with our clients the best part of their dayMeet or exceed set standard KPI'sApply if : ️You love helping people and can easily express empathy️Willing to learn our Hufsey Home Services customer service way️You are an excellent communicator️You have great attention to detail️Self-motivated and customer focused️Uncapped earning potential excites youYou Shouldn't Apply If : You don't like talking to people - Tone matters!You feel overwhelmed in a fast paced environmentBeing organized is a struggleYou don't believe communication is keyYou are not likely to follow what you were taught and apply it with enthusiasmYou lack patienceBasic Requirements : Treat others the way you want to be treatedBe a TEAM player - we win and lose as a teamStrong written and verbal communication skillsStrong active listening & phone handling skillsProfessional appearanceAbility to multi-task, prioritize, and manage time effectivelyComfortable with computer systems and softwareVarious shifts available : we are open 24 / 7Interview Process : Our interview process is not long, but it's thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.We can't wait to meet you!Compensation : $14.70 - $24.00 per hourJoin the One Hour Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.
Salary : $15 - $24
