What are the responsibilities and job description for the Dispatch Representative position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating Offers:
- PTO Accruals begin on Day 1
- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
Are you looking for a career you love with plenty of room to grow? Do you value company culture, enhancing the customer experience and truly having an impact on the business? Join our team at One Hour Air Conditioning and Heating. We are looking for some one who has a strong desire to meet/exceed goals. Someone who is highly motivated and understands how their role influences those you work with daily.
The Dispatch Representative schedules technician appointments at customer sites and facilitates communication between technicians, customers, and the company.
Dispatch Representative Primary Responsibilities:
- Maintain daily schedules for service technicians and dispatch as service calls are completed
- Enter service calls, assigns calls and generates call debriefing with technicians daily
- Maintains customer database, ensuring complete, accurate, and updated entry of information
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
- Reviews completed work for accuracy
- Prepares invoices for processing
- Participates in company-sponsored training classes
- At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
- Selling membership maintenance plans
- Follow up on past recommendations to obtain more work
Dispatch Representative Requirements:
- Geographical knowledge of the service area and/or map reading skills
- Advanced communication and customer service skills
- Experience using Microsoft Word and Excel
- Valid Driver’s License, clean background, ability to pass a drug test
- GED or High School Diploma
- General office Environment
- Ability to sit for prolonged periods of time
- Ability to work under stressful conditions and may be exposed to verbal confrontation
- Must be able to work extended hours, nights, holidays and weekends
***One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***
