Job Description
Job Description
One Hour Air Conditioning and Heating Offers :
- PTO Accruals begin on Day 1
- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
Are you looking for a career you love with plenty of room to grow? Do you value company culture, enhancing the customer experience and truly having an impact on the business? Join our team at One Hour Air Conditioning and Heating. We are looking for some one who has a strong desire to meet / exceed goals. Someone who is highly motivated and understands how their role influences those you work with daily.
The Service Dispatcher schedules technician appointments at customer sites and facilitates communication between technicians, customers, and the company.
This job comes with Full Benefits package including IRA Match, Vacation, Medical, Vision, Dental and other types of insurance!!!
This role will serve 2 branches. Phoenix Branch and Prescott Branch
Primary Responsibilities :
Coordinate Install jobs for Phoenix and Prescott BranchMaintain daily schedules for install technicians and create and dispatch install jobsOrder install job equipment and schedule all services required to installInput purchasing line items for all Purchase OrdersRegistering and Purchase Extended Warranties for EquipmentReceiving all receivablesMaintains customer database, ensuring complete, accurate, and updated entry of informationResponds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiriesResponds to install technician requests both by online, texting and phoneReviews completed work for accuracyPrepares invoices for processing, pulling permits, collecting install paymentsMaintains weekly meeting schedules for install techniciansParticipates in company sponsored training classesEffectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expedientlyAt the request of the Accounting Manager, may be required to perform administrative duties to assist with the overall efficiency of the operationFollow up on past recommendations to obtain more workMaintains a professional image at all times by :Following safety policies and procedures
Abiding by ALL standards of performance and code of ethicsMaintaining a courteous demeanor with all customers and associatesRequirements :
Geographical knowledge of the service area and / or map reading skillsAdvanced communication and customer service skillsExperience using Microsoft Word and ExcelValid Driver’s License, clean background, ability to pass a drug testGED or High School DiplomaGeneral office EnvironmentAbility to sit for prolonged periods of timeAbility to work under stressful conditions and may be exposed to verbal confrontationMust be able to work extended hours, nights, holidays and weekendsOne Hour Air Conditioning and Heating is an Equal Opportunity Employer : Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.
