Operations Manager

Description

One Hour Heating & Air Conditioning, a large regional home service provider, is seeking an experienced and proactive Operations Manager to oversee and improve the efficiency of our service department. The ideal candidate will be responsible for managing day-to-day operations, ensuring seamless coordination between teams, and maintaining a high standard of service delivery. This is an excellent opportunity for an individual with strong leadership skills, operational experience, and a commitment to customer satisfaction within the HVAC industry.

Responsibilities

• Oversee daily operations of the two service departments and Install, ensuring efficient scheduling, dispatching, and execution of HVAC service calls
• Manage the Direct Report for a team of technicians, providing guidance, support, and ensuring they adhere to company policies and service standards
• Collaborate with other departments to ensure smooth communication and coordination between operations, customer service, and sales teams
• Analyze performance metrics to identify areas for improvement and implement strategies for increased operational efficiency
• Ensure satisfaction for both internal and external customers by acquiring new clients, retaining existing ones, and driving profitability.
• Participate in the performance evaluation process, providing feedback and supporting the development of team members to drive continuous improvement.
• Handle customer escalations, resolve service issues, and ensure high levels of customer satisfaction
• Assist in budgeting, forecasting, and financial tracking of service operations
• Maintain and improve operational procedures to ensure safety, quality, and efficiency in all aspects of the service department
• Ensure compliance with all industry regulations and company policies
• Develop training programs for new hires and provide ongoing training and professional development for existing staff
  
  

Requirements

• Proven experience in operations management
• Strong leadership and team management skills, with the ability to motivate and guide a team
• Exceptional organizational and multitasking abilities, with a focus on detail and efficiency
• Excellent verbal and written communication skills, with the ability to interact effectively with staff, customers, and other departments
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with operations software and scheduling tools
• Strong problem-solving skills and the ability to make quick, informed decisions under pressure
• Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of service quality
• Solid understanding of safety protocols and industry regulations
• Proven track record of results
• Familiarity with budgeting, financial forecasting, and performance tracking
  
  

Benefits

• Competitive pay based on experience
• Opportunities for professional growth and career advancement within the company
• Friendly and supportive work environment
• Health, dental, and vision benefits
• Paid time off and holidays
• The chance to contribute to a well-established and reputable company with a strong track record of success
  
  

If you are a results-driven, organized, and customer-focused individual with experience managing service operations, we encourage you to apply today!