What are the responsibilities and job description for the Customer Service Representative position at One Hour Heating & Air?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Analyze customer needs and recommend appropriate products or services
- Maintain accurate and detailed customer records in the database
- Collaborate with other team members to ensure customer satisfaction
Requirements:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficient in using computer systems and software applications
- Flexibility to work shifts including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.
Job Type: Full-time
Pay: $14.00 - $20.43 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Clerical: 1 year (Required)
Work Location: In person
Salary : $14 - $20