What are the responsibilities and job description for the Client Care Representative / Dispatch position at One Hour Heating and Air Conditioning Bristol?

Job Description

Benefits :

Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Bonus based on performance
Profit sharing

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JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred

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What are the responsibilities and job description for the Client Care Representative / Dispatch position at One Hour Heating and Air Conditioning Bristol?

What is the career path for a Client Care Representative / Dispatch?

Job openings at One Hour Heating and Air Conditioning Bristol

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