What are the responsibilities and job description for the Call Center/Customer Service Representative- Second Shift. position at One Hour Heating and Air Conditioning?
READ THIS FIRST
If you are selfish, lazy, sloppy, rude, content, dishonest or negative, thanks, but you won’t make it past the first interview. You will also need to be able to work second shift hours including weekends.
WHO WE NEED
We are looking for team players who love to talk to people. We want people who thrive on adaptive environments, who are flexible to change according to the needs of the moment, who are strong prioritizers, and who take pride in getting it done right. We need positive people who uplift others. We need people who say, “I got this;” who understand the definition of ownership and people who hold themselves accountable to a self-imposed high standard. It is difficult to find an individual who is both detail oriented and a strong communicator. It is a rare thing to find someone who possesses all of these needs; however, we believe that they are out there and we believe that we have the family-feel, motivating, hard-working, bigger than ourselves, encouraging team for which you are looking.
WHO WE ARE
We are One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric. These three incredible companies function as a one stop solution provider for homeowners. We are family orientated, family focused, and all about family service. We have been around a long time so we have the foundation of good process but future focused enough to be on the cutting edge of innovation and ideas. We have four core values that we look for in all current and prospective employees.
We want people who are:
DRIVEN – They set goals; they pursue greatness; they push for something better in others and themselves.
EMPATHETIC – They can see the world through the eyes of someone else and understand how that should change their own reaction.
PROFESSIONAL – They conduct themselves in all things professional with customers, co-workers, and themselves.
GRATEFUL – They walk in a spirit of thankfulness and optimism.
WHAT WE DO
Our business is people…who happen to own homes and need service. We provide top-notch home service for all things plumbing, electrical, and heating and air conditioning. We solve problems for homeowners in some of the most stressful and frustrating scenarios and we do it with pride and process.
HOW WE DO IT
We hire the go-getters; the take life by the horns types who want something more. We are all about trust and consistency from the moment a customer calls us to the moment the invoice is posted and payment deposited. To be the best, we need to be made of the best. Experience in the trades industry is not necessary. We believe that if you possess the right attitude and a willingness to learn, you WILL be successful in our workplace.
IN THE LIFE
You can expect an average shift to include:
- Sitting in a comfortable office with three monitors for great multi-tasking.
- Supporting the technicians in the field with whatever they need and encouraging them every step of the way.
- Answering the phone when it rings and providing the type of *customer service and sales* that make the customer remember your name and not just “some person” they spoke to on the phone.
- Understanding and presenting our amazing service plans to customers to help make their life easier.
- Help customers feel a “peace of mind” they won’t receive anywhere else. You are the first contact a customer has with our company and we want to make sure that representation is exceptional.
- Making sure that even if phone traffic is slower in the evening, that phone calls are being made to our customers to schedule their maintenance. This makes sure that our technicians always have work.
- Looking for more work to do because you said you were driven and the type of person who says, “I got this.”
- Re-prioritizing and finding more ways to get it done.
THE DETAILS
What we bring to the table is:
- Full time, 40hrs/week position
- Support team that actually cares
- Health insurance (PPO)
- Employee Assistance Program
- 401K (company matched)
- 7 paid holidays
- Starting 2 weeks paid vacation
- Employee Discount
WHAT TO DO NEXT
Words can only do so much to express something you have to feel. Apply now and if you make the cut on the phone, you get a live interview. If we like what we see at the interview, maybe you get to sit with our team. And if our current staff want you on the team, maybe…just maybe, you become the next best thing to ever happen to our business.
