What are the responsibilities and job description for the Logistics Coordinator position at One Logistics Network?
Responsibilities and essential job functions include, but are not limited to the following:
- Present transportation options to a customer base, allowing yourself to build a complete transportation and supply chain solution for the customer
- Prepare rates for prospective business partners and capitalize on opportunities that will assist you in successfully meeting monthly, quarterly, and team goals and initiatives
- Dispatch carriers, and properly update your loads within the transportation management system, ensuring all loads are following policy and procedure
- Consistently track and trace freight movements from origin to destination, taking full responsibility for any occurrences, while solving them both constructively and efficiently
- Maintain contact with carrier base and communicate effectively with the shipper and consignee of any challenges or issues that may arise
- Continuously develop carrier relationships allowing for optimal solutions for your customers
- Manage existing business accounts and continuously exude the highest level of customer service
- Coordinators may be required to have on call responsibilities along with weekend work as needed.
Knowledge, Skills, and Abilities:
- Have the drive, assertiveness, passion and dedication to succeed in the logistics industry
- Ability to work independently while supporting an overall team mentality
- Ability to multitask in a fast-paced environment with rapidly changing priorities
- Ability to work in a blended role of operations and sales in an office environment
- Manages complex transactional or emotional customer situations promptly and professionally
- Able to handle and prioritize high call volumes and customers inquiries
- Ability to read, write, and speak English fluently
- Inside sales or telemarketing experience, will need to be able to successfully deliver a sales pitch over the phone
- Well organized detail orientated individual who takes pride in their work
- Ability to multitask, managing multiple phone lines, emails, freight management system, quoting, load board bids