What are the responsibilities and job description for the Healthcare Operations Specialist (Apply in minutes) position at One Medical?
About Us
One Medical is a primary care solution challenging the industry status quo bymaking quality care more affordable, accessible and enjoyable. But this isn’tyour average doctor’s office. We’re on a mission to transform healthcare,which means improving the experience for everyone involved - from patients andproviders to employers and health networks. Our seamless in-office and 247virtual care services, on-site labs, and programs for preventive care, chroniccare management, common illnesses and mental health concerns have beendelighting people for the past fifteen years.In February 2023 we marked a milestone when One Medical joined Amazon.Together, we look to deliver exceptional health care to more consumers,employers, care team members, and health networks to achieve better healthoutcomes. As we continue to grow and seek to impact more lives, we’re buildinga diverse, driven and empathetic team, while working hard to cultivate anenvironment where everyone can thrive.
The Opportunity
As a One Medical Medical Assistant (Float) (known internally as a Flex MedicalMember Support SpecialistLab Service Specialist), you’ll provide anexceptional experience for our patients and help them accomplish an importantpart of their care journey by providing venipuncture, dispensaryresponsibilities, as well as other clinical support services. You will be anambassador for patients in office, with a mastery of human connection and astrong drive for service. You will remove barriers to care, resulting in atruly exceptional in-office patient experience. This includes support for theoffice with a focus on active daily management, scheduling, inventory , andfacilities support. You are the steward of the space and ensure the look andfeel of the office lobby are on brand with the One Medical experience. Youwill be the first point of contact for patient feedback, as well as provideany other support as requested by the Leads, Office Manager, or in officeproviders. Our Flex Member Support SpecialistLab Services Specialist supportmultiple offices in a Market.You are a strong team player and use your innovative problem solving skills totackle various tasks and challenges. You combine excellent specimen collectiontechnique with tactful interpersonal skills during every interaction with yourpatients. You have a strong grasp of verbal and written communication. You areable to identify opportunities and deliver on customer-centric solutions whileusing empathy, focus, and compassion in all interactions with patients andteammates. You bring self-awareness to your daily work to utilize yourstrengths and develop your areas of opportunity. You thrive in cultures thatfocus on feedback and growth and are nimble in their approach to respond tothe needs of the patients and team. You have an unwavering drive to help andserve others and create amazing moments for our members and teammates. If thissounds like you, we would love to connect.
What you’ll work on :
Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGsECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up.
Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
All front of house duties including check incheck out, insurance verification, printingpaperwork tasks, prepping tests, tasking to service level expectations etc
Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Perform opening and closing dutiesdaily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily workThese responsibilities are intended to describe the general nature and levelof work being performed by personnel assigned to this job classification. Theyare not to be construed as an exhaustive list of job duties performed bypersonnel in this classification. Other job related duties may be assigned bymanagement.
What you’ll need :
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a trainingexternship environment
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGsECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
Competitive salary : starts at $25.75
per hour based on a full timeschedule
This is a full time role (40 hrsweek) with 8 hour shifts generally takingplace Monday-Friday between 7 : 30am-6 : 30pm based at our offices located inBoston, MA. Flex Lab Services Specialists lend support to multiple One Medicallocations in a market and location and schedule are subject to change.
One Medical offers a robust benefits package designed to aid your health andwellness. All regular team members working 24 hours per week and theirdependents are eligible for benefits starting on the team members date ofhire :
Taking care of you today
Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per yearProtecting your future for you and your family
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicingclinicians also receive
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualifiedapplicants of every background, ability, and life experience to contact usabout appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal governmentwith your Form I-9 information to confirm that you are authorized to work inthe U.S. Please refer to the E-Verification Poster([English](https : e-verify.uscis.govwebmediaresourcesContentsE-Verify_Participation_Poster_ES.pdf)[Spanish](https : e-verify.uscis.govwebmediaresourcesContentsE-Verify_Participation_Poster_ES.pdf))and Right to Work Poster([English](https : www.e-verify.govsitesdefaultfileseverifypostersIER_RighttoWorkPoster.pdf)[Spanish](https : www.e-verify.govsitesdefaultfileseverifypostersIER_RighttoWorkPosterES.pdf))for additional information.
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