Job Description

We are seeking a Lab Services Specialist/Member Support Specialist to join our team at One Medical. As a member of our staff, you will be responsible for providing exceptional patient care and support services in our office lobby.

About One Medical

One Medical is a primary care solution that challenges the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare by improving the experience for patients, providers, employers, and health networks.

Your Responsibilities

• Provide venipuncture services on a population ranging from pediatrics to geriatrics
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
• Care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad-hoc asks

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in WA
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)

Benefits

We offer a robust benefits package designed to aid your health and wellness, including:

• Free One Medical memberships for yourself, friends, and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Discounted rate to attend One Medical's Annual REAL primary care conference

About Us

One Medical is an equal opportunity employer and encourages qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.