Practice Coordinator

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We're on a mission to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for years.

We've recently joined Amazon, looking to deliver exceptional healthcare to more consumers, employers, care team members, and health networks, achieving better health outcomes.

The Opportunity

As we continue to expand and improve the primary care experience, we're looking for a Team Lead (internally known as a Practice Coordinator) to join us on our journey. This role will champion best practices with our patients and team members, ensuring the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management.

You'll be responsible for motivating, supporting, and directing your teammates to ensure consistent high performance of the practice and support your team through change and growth.

You are proficient in customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You're skilled in nuanced patient communication with an emphasis on consistent high-quality patient-centered experiences, and foster open communication with team members.

What you'll likely work on:

• Ensure operational readiness of the practice through regular team check-ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end-of-month practice operations such as publishing shift schedules for both administrative and clinical team members.
• Provide team support and leadership through training, coaching, and mentoring of team members and team recognition.
• Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
• Perform inventory management, including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
• Support the financial health of the practice through office budget review and managing copay and revenue cycle.
• Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
• In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health.
• Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• All front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, performing opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered.
• Clinical duties may include providing best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

What you'll need:

• At least one year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
• An active Medical Assistant certification from a recognized certifying body.
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture.
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
• Strong written and verbal communication skills.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently.

One Medical is committed to fair and equitable compensation practices.

Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

We offer a robust benefits package designed to aid your health and wellness.

This is a full-time role, working 40 hours per week, based in-person with our team and patients at offices in New Jersey.

We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.