What are the responsibilities and job description for the EFT Operations Specialist I position at One Nevada Credit Union?

Join One Nevada Credit Union's phenomenal EFT-Accounting team!

The EFT Operations Specialist I is responsible for responding to questions and performing transactions and adjustments for all Visa credit card members, investigating and accurately processes return items, ensuring proper levels and maintains Credit Union stock items. Also, processes debit card order verification, branch and sub-ledger balancing as stated in the EFT Operations Procedures Manual.

DUTIES AND RESPONSIBILITIES

Returned Items 15%

· Accurately locates member accounts using the Summit & Image Center online computer systems;

· Accurately debits member accounts using the designated Intelligent Workflow;

· Recognizes and identifies suspicious activity such as kiting, money laundering, potential fraud trends and reporting same to AVP EFT Operations and/or the Security/Fraud dept; and

· Ensures items processed are in balance with the Federal Reserve Bank Statement of Account.

Purchasing 15%

· Monitors and manages the Navisource system;

· Monitors the VSB (Virtual Stock Boy Advisory) for low stock items;

· Coordinates with Marketing for re-print instructions;

· Creates tickets to Instruct Navisource as to re-print instructions, quantity and necessary changes;

· Monitors re-print process through Navisource to ensure proof coordination, timely completion and stock replenishment;

· Creates tickets per Marketing instructions for new stock items;

· Ensures proof coordination and completion of process until item is added to stock catalog;

· Maintains spreadsheet in Excel for all outstanding replenishment processes;

· Processes requests for all Business Card Orders, proofs initial order and provides final print approval to Navisource;

· Processes all requests for rubber stamps;

· Processes requests for new items to be added to the Stock Catalog ensuring proper authorization has been granted and correct general ledger account numbers have been used;

· Coordinates Corporate Office stock receipt and deliveries to ensure accuracy and timely deliveries;

· Processes requests from branches/departments to arrange for verifone, machine maintenance and repair requests;

· Contacts vendors to initiate maintenance requests;

· Acts as branch and department liaison on all related issues.

Visa Credit 20%

· Answers inquiries from staff & members regarding all aspects of the Visa Credit card product;

· Explains Visa Credit card processing and features to staff and cardholders;

· Analyzes requests for card replacements to ensure accuracy and to prevent potential fraudulent activity;

· Monitors system provided account transfer reports for accounts that have been reported lost/stolen;

· Analyzes all branch Visa change form and Intelligent case requests to ensure appropriateness of requested change and processes requests on the First Data System;

· Accesses the First Data Resources online report system for daily management and potential fraud activity reports;

· Investigates and resolves rejected items before distribution to AVP EFT Operations;

· Analyzes reports for possible fraud situations and refers same to the AVP EFT Operations and/or the Security/Fraud department;

· Examines the monetary payment file and investigates unposted payments making necessary adjustments to the appropriate General Ledger account;

· Reconciles and balances the daily settlement screens;

· Researches any unposted monetary settlement figures and processes correcting entries either to General Ledger or to cardholder accounts;

· Activates credit cards based on appropriateness of members via phone verification and information provided by cardholder and comparison to Summit online computer system;

· Retrieves report containing visa loans which have been transmitted online by branch staff to PSCU from the online Optical system;

· Examines information provided on report to the FDR/Evolve Credit card system to validate transmitted information is correct and account has set up properly;

· Validates any credit limit increase requests on FDR/Evolve credit card system;

· Processes balance transfer requests; and

· Validates new loans originated from the pre-approval promo process.

Wire Transfers 20%

· Accepts and analyzes wire transfer orders from branch personnel and members via telephone ensuring accuracy and correctness of documented information is in accordance with established procedures;

· Accesses the Federal Reserve Bank Directory of E Payments Routing Numbers to ensure correct routing number and financial institution are documented;

· Accesses the OFAC online website to confirm Bank Secrecy Act regulations are being followed and incoming and outgoing wires do not contain suspicious information or data;

· Processes debits to members accounts using proper description and General Ledger offsets;

· Accesses the Federal Reserve Bank Fedline Advantage computer system using assigned security measures and token control;

· Performs dual controlled verification functions of outgoing wire transfers by accessing the Federal Reserve Bank Fedline Advantage computer system and accepts responsibility for correctness of outgoing wires; and

· Prints batch information to confirm correct number of wire transfers have been processed.

Visa Debit 10%

· Access processor reports to ensure transmitted debit card information transmitted properly;

· Manually create in card processing system any card records that failed to update;

· Monitor monthly Debit and ATM card re-issue reports for accuracy;

· Memo’s member accounts for debit cards returned by the Post Office; and

· Processes branch iniated requests for special card handling/mailing.

General Administrative 5%

· Updates assigned procedure manuals as changes occur;

· Ensures all record retention activities are in compliance with prescribed policies and procedures, to include maintenance, storage, retrieval and destruction; and

· Performs other duties as assigned.

Workflow Management 5%

· Uses workflows when appropriate;

· Completes workflows according to individual case procedure; and

· Monitors outstanding cases to ensure assigned cases are completed in a timely manner.

Check Processing/Deposit 5%

· Processes/Deposits checks to the Summit system that were received by EFT & General Accounting ensuring proper General Ledger accounts are used;

· Receives all other Finance division processed checks;

· Collates, tabulates totals to Branch Status report and prepares bank deposit documentation; and

· Prepares Bank Deposit documentation.

Departmental Supply Control 5%

· Organizes and maintains department supply inventory:

· Accesses the Navisource online site to orders all necessary supplies;

· Validates and puts away all received Navisource supplies; and

· Input all facilities related issues to the automated system(s).

SUPERVISION EXERCISED

None

SCOPE AND EFFECT

Decisions made by the EFT Operations Specialist I affect the processing of work assigned. Decisions are made within established procedures and are reviewed by the Assistant Vice President EFT Operations. Errors could result in loss of time and money, poor member relations and inaccuracies in financial records. Errors could also result in poor vendor and client relations, out-of-stock and over-stocked supply conditions and reduced Credit Union productivity.

SUPERVISION RECEIVED

Work is assigned and reviewed by the Assistant Vice President EFT Operations. Priorities, methods and procedures are set by the Assistant Vice President EFT Operations. Guidance and direction are available from the Assistant Vice President EFT Operations and written policy and procedures.

QUALIFICATIONS

Knowledge, Skills, and Abilities

· Knowledge of EFT accounting and control functions in an on-line environment;

· Knowledge of accounting objectives, concepts and principles;

· Knowledge of bank check standards related to issues of collections and disputes;

· Knowledge of credit and check card administration functions in an on-line environment;

· Knowledge of Visa operating procedures and regulations;

· Knowledge of the Core Computer System;

· Knowledge of the Federal Reserve Bank Fedline Advantage system;

· Knowledge of the First Data Evolve Visa computer system;

· Knowledge of the Image Center software program;

· Knowledge of the debit processor systems and credit processor systems;

· Knowledge of the Bank Secrecy Act and related processes;

· Knowledge of supply procurement systems;

· Knowledge of warehousing, supply inventory and purchasing practices;

· Skill in the operation of an on-line terminal, typewriter, and ten-key calculator;

· Skill in the operation of a personal computer;

· Skill in the use of word processing and spreadsheet software programs;

· Ability to accurately post, balance and reconcile accounting records;

· Ability to coordinate a variety of duties and simultaneously prioritize workflow;

· Ability to make decisions based on research and good judgment;

· Ability to instruct and train others;

· Ability to transport 50 pounds;

· Ability to effectively follow-through on multiple tasks to a successful completion;

· Ability to communicate effectively, both verbally and in writing;

· Ability to establish and maintain positive and effective working relationships with other employees, vendors, and members; and

· Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.

EDUCATION AND EXPERIENCE

A high school diploma or GED equivalent plus two years financial institution experience.