What are the responsibilities and job description for the Attendant, Housekeeping position at One&Only Moonlight Basin?
Attendant, Housekeeping
(13000)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The primary responsibility of the Attendant, Housekeeping is to provide quality service in all Guest Rooms, Public Areas (PA), and Heart of House (HOH) spaces. Colleagues in this role must demonstrate genuine concern for guests and colleagues while ensuring friendly, safe, efficient, and professional service.
**Colleagues in this position are eligible for subsidized employee housing in Big Sky, Montana.
Key Duties & Responsibilities
- Exceeds guest expectations of Housekeeping services, being responsible for the cleanliness of Guest Rooms, PAs, and HOH spaces in assigned sections, ensuring that these and all other spaces are cleaned according to One&Only standards
- Adheres to the standard operating procedures about cleaning, sanitation, and set-up in Guest Rooms, PAs, HOH spaces, and other venues, as well as in Laundry and Uniform rooms
- Ensures that all scheduled arrival rooms are ready at the time specified
- Ensures hallways, corridors, pantries, lockers, elevators, and offices are kept tidy
- Ensures carpets are kept clean through daily spotting and vacuuming
- Ensures that all equipment is properly cared for, cleaned, and correctly stored to be in good repair
- Conducts general and deep cleanings of trolleys, caddies, and toilets
- Ensures that linens, towels, and other supplies are distributed to the correct areas and/or to Linen rooms
- Ensures supplies, amenities, and linens are replenished
- Reports all lost and found items, following related SOP to guarantee proper storage and follow-up
- Ensures ice machines and glasswashers are sanitized
- Ensures Guest Room glassware and cutlery are sanitized
- Informs In-Room Dining team when room service trays need to be removed
- Reports flower arrangements that need replacement
- Ensures all defects are reported to the Executive Housekeeper immediately
- Extends appropriate greetings to all guests and colleagues at every opportunity, using names whenever possible
- Adheres to One&Only standards regarding dress, appearance, and grooming
- Develops a positive working relationship with all colleagues and other departments, facilitating a team-oriented atmosphere
- Maintains safe workplace practices as per the health and safety SOP
- Ensures all HOH corridors, fire staircases, changing rooms, and shower areas as per SOP
- Adheres to chemical utilization as per the chemical training SOP
- Attends training courses as required, continually striving for the improvement of their knowledge and skills
- Assists with any other duties as required by the Executive Housekeeper or other members of the management team
Skills, Experience, & Educational Requirements
- Previous cleaning experience is an advantage, but is not required
- Strong knowledge of all hotel facilities, services, and working hours is preferred
- Ability to communicate effectively with guests, co-workers, and managers is required
- Ability to work a flexible schedule, including weekends, holidays, and night shifts is essential
- Maintains a positive attitude at all times
Our Perks
Full-Time, Year-Round Colleagues:
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO)
- 401K Retirement Plan
All Colleagues:
- Discounted Room Rates at Other One&Only Resorts
- Wellness Program: Big Sky Resort Season Ski Pass or BASE Fitness Pass
- Subsidized Colleague Housing
- Free Shuttle To and From Work (Big Sky Only)
- Complimentary Meal Per Shift
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Job Types: Full-time, Seasonal
Pay: From $17.50 per hour
Work Location: In person
Salary : $18