Stewarding Manager

( 13767 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Stewarding Manager is responsible for leading a team of Stewards in a hands-on capacity, coordinating the back-of-house kitchen operations to assist the culinary team in delivering outstanding service. 

Key Duties & Responsibilities

• Ensures cleanliness for morning, afternoon, and evening functions
• Assists in the correct usage of all chemicals within the department and outlets, including appropriate training as per Work Health and Safety standards
• Ensures that garbage & recycling removal is done in a timely manner for the resort
• Ensures a high-quality level of products and services
• Provides rigorous management, controlling raw material stocks, especially regarding their costs
• Inspects equipment, work areas, and general supplies, guaranteeing conformity to set health and safety standards
• Orders supplies for back-of-house needs, including, but not limited to, chemicals, non-food items, smallware, equipment, etc.
• Maintains an inventory of plateware, glasses, silverware, and other items essential to operations
• Supervises and coordinates activities in kitchen operations
• Co-coordinates the distribution of tasks among their team, ensuring that work progresses as it should within the time available
• Collaborates with front-of-house managers, including the F&B director, Restaurant Managers, etc. 
• Reports to the Executive and Sous Chef, communicating about planning, VIPS, and special items of the day
• Consistently delivers superior customer service through the Customer Service Program
• Ensures the department creates a professional impression for customers and team members
• Reviews and acts upon customer feedback relevant to their areas of responsibility, including customer compliments and complaints
• Maintains employee engagement / satisfaction
• Leads the staff’s training, motivating and structuring the team to ensure a positive working atmosphere 
• Organizes, interviews, recruits, and scouts for talent for their department
• Oversees the resort’s international intern program and seasonal staffing swings, planning their onboarding from start to finish, such as liaising with Human Resources
• Covers shifts when and where needed
• Assists with all other duties as assigned by the Executive Chef and the Sous Chef
  
  

Skills, Experience, & Educational Requirements

• Must be dual-skilled as a manager and steward
• 2 years’ experience in a similar level of management
• Familiarity with large hotel operations
• Ability to manage a team: supervision, training, motivation, and delegation
• Ability to manage a profit center: stock, cost prices, orders, etc.
• Knowledge of chemicals, data sheets, and health department regulations
  
  

Benefits

• Medical, Dental & Vision Insurance
• PTO (Paid Time Off)
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounted colleague rate for Kerzner Properties worldwide
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.