DM

Description

At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract.  Cricket Wireless powers a nationwide network that covers more than 308 million customers. Want to join a great company where your ideas and talents really matter?  We are one of Cricket Wireless largest Authorized Retailers and were growing!  Our dedication to our employees and our customers is relentless.  We work hard, we have fun, and we meet goals!  Join our Team, make it a career and let’s help more customers discover the most valuable customer-focused service around. 

Job description

Responsible for the day-to-day sales and operations of up to 10 Authorized Retail Cricket Wireless. locations. Ensures consistent, profitable growth in sales revenue through proactively recruiting, hiring, coaching, and developing of Store Managers and Sales Associates. Works in partnership with Cricket Wireless and Executive leadership to ensure Key Performance Indicators (KPIs) are met and best practices are implemented. Identifies objectives, strategies, and action plans to improve long-term sales and earnings.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Takes complete responsibility for the oversight of assigned locations.
• Acts as a wireless knowledge base for all locations, assisting other employees in solving issues via email, phone and on WhatsApp.
• Takes part in daily interactions that keep employees motivated and excited to work towards meeting sales goals.
• Must possess intricate product knowledge of all Cricket Wireless service plans and mobile devices.
• Responsible for the attainment of all sales goals assigned to their respective stores.
• Ensure all store locations meet the established standards in organization, appearance, and customer service.
• Cleanliness by completing store inspections per the store visit guide process and addressing/fixing any issues.
• Conduct weekly one on ones with Store Managers to discuss Sales Process and Sales Advocate performance, and goal attainment.
• Inventory accuracy by ensuring daily opening and closing procedures are followed
• Addressing any store level issues.
• Ensure Daily Open processes are followed by reviewing Daily Opening Checklist.
• Ensure Daily Close Process is followed by reviewing Daily Closing Checklist.
• Ensure correct approved marketing collateral and literature are displayed in a timely manner at all store locations.
• Ensure roadside signs and flags are properly displayed and visible to potential customers.
• Through side-by-side selling, ensure that all sales representatives have thorough knowledge of the products and services, can effectively use closing skills, overcome objections, and use consultative selling techniques.
• Attend scheduled meetings requested by Executive Team or Cricket.
• Collaborates with Executive Team to establish Sales Goals and holds each Store Manager and Sales Associate accountable to their attainment.
• Collaborates with National Trainer to establish training schedules.
• Participate in Human Resource objectives by recruiting, hiring, training, and developing employees.
• Identifies disciplinary issues with staff, relays to Human Resources and resolves by counseling/coaching employees and or giving verbal/written warnings as needed.
• Participates in the termination of employees as advised by Human Resources.
• Performs additional duties and or administrative tasks as assigned by Executive Team.
• Hold monthly team meetings with staff to educate, equip, and empower those on the front lines.
• Communicates inventory needs daily based on sales trend and works to develop a consistent product mix through inventory balancing.
• Ensures Payroll budget is adhered to, to maximize productivity and minimize expenses.
• Mastery of RQ4 and all Cricket online tools and reporting.

SUPERVISORY RESPONSIBILITIES:

Supervises Store Managers and Sales Advocates. Must become familiar with employment law, hiring, firing, coaching practices, and interviewing practices.

QUALIFICATIONS AND CREDENTIALS:

• Education and Experience- High school degree required; College Degree preferred. Five (5) years of related retail sales required, preferably in a fast paced, telecommunications environment.

• COMPUTER SKILLS:
• Proficiency with Microsoft Office Suite is required.
• Proficiency with RQ4, preferred.
• Proficiency with navigating the Internet and using e-mail.
• ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB:

• Communication and Comprehension
• Must have the ability to remain calm under stressful direct customer interactions while maintaining a professional demeanor.
• Reads, comprehends, understands, speaks, and writes English proficiently.
• Actively listens.
• Articulate and tactful.
• Resourceful.
• Skilled in basic business math.
• Effectively organizes and prioritizes work and manages time.
• Capable of working independently with moderate supervision.
• Essential Physical and Sensory Requirements
• Frequently stands for extended periods of time.
• Frequently uses hands to write or to type on a keyboard and maneuver a mouse while performing work on a company provided computer.
• Must hear and speak sufficiently to receive and understand dialogue and verbally share management information by phone and in person with diverse individuals.
• See with or without correction at a level necessary to read handwritten and computer-generated data and small type.
• Regularly lift up to 10 pounds, and occasionally up to 25 pounds
• Job Type: Full-time
• Ability to work flexible hours, including evenings, weekends and holidays

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Supplemental Pay:

• Bonus pays
• Commission pays

Work Location:

• Multiple locations

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

High stress tolerance -- thrives in a high-pressure environment

Qualifications

Salary : $36,000 - $45,000