Community Manager

ONE Properties (ONE) is seeking a Community Manager to join our vibrant, fast-paced team at our  high-rise purpose-built rental properties in Edmonton, Alberta.

ONE is a privately-owned, integrated real estate investment firm that develops and manages a range of high-quality assets across Canada, creating value through an integrated service model. Since 1987, ONE has been creating value, empowering businesses and defining communities through our people, our partners and our properties. Visit www.oneproperties.com to learn more about our company.

The Opportunity

The  Community Manager is responsible for hands-on property management operations and leasing activities, focusing on creating an exceptional experience for residents living at the rental property.

 The Community Manager reports to the Regional Manager - Residential.

Accountabilities

Operations

• Ensure the property is maintained and managed in accordance with budgets and laws & regulations.
• Adhere to budget through expense control and purchasing supplies and services.
• Oversee property contracts to ensure high-quality standards and completion of work, including janitorial and security personnel.
• Responsible for incident reporting to manage and mitigate risk.
• Assist with professional consistent communication.
• Enforce Residential Tenancies Act and Tenancy Agreement when residents are in breach, including initiation of civil action if required.
• Ensure operations’ records, files and documentation are maintained accurately and timely, in accordance with established procedures.
• Administer and document the tenancy cycle in our property management software (i.e. Yardi) by logging rent receipts, updating resident records, reconciliating resident ledgers, handling move-out deposit charges and completing move-in and move-out suite reports.
• Accept and process security deposit and rent payments.
• Maintain, update and execute the property’s Fire Safety Plan and take the lead in the event of emergency situations when required.
• Liaise with retail and property management to ensure smooth operations and cooperative management of shared facilities or amenities.
• Other duties as required and assigned by the Director, Property Management - Residential

 Leasing

• Perform leasing functions with new prospective renters.
• Manage tenancies and lease renewals with existing residents.

Customer Service

• Provide superior customer service.
• Practice excellent resident relations by working collaboratively with other team members on coordinating value-add services and handling resident concerns in a timely and professional manner.
• Follow up with residents and obtain feedback.
• Employ excellent conflict resolution strategies as necessary.
• Provide additional services to residents on their behalf including managing guest suite bookings.
• Coordinate and participate in resident events.
  

Performance Expectations

• The incumbent must be a trustworthy, self-motivated, responsible and outgoing professional who has a positive demeanor and enjoys connecting with people and creating a welcoming environment for residents to call home.
• Demonstrate ability to communicate effectively and professionally.
• Develop and sustain co-operative working relationships with team members, residents and contractors.
• Exercise confidentiality.
• Function fluently in English, both oral and written communication.
• Demonstrate exceptional time management and prioritization skills.
• Work under pressure and handle multiple demands and competing priorities, adapt to new ideas and constant changes.
• Flexibility to work day, evening and weekend shifts and month-end regardless of weekend or statutory holiday status.
• Be available after-hours in emergency or unexpected situations.

Qualifications

• Education - High school diploma supplemented with related hospitality or customer service training/education.
• Experience – Minimum of 2 years of experience in the residential property management industry is preferred.
• Relationship Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members and residents; self-motivated, professional and flexible; professional phone manner; mature and self-motivated team player with excellent conflict-resolution skills; committed to personal growth and integrity aligned with company objectives; ability to exercise confidentiality.
• Organizational/Multi-Task Skills - Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities; results-oriented, detail-oriented and accurate.
• Availability - Flexibility to work month-end, regardless of weekend or statutory holiday status is necessary.
• Computer Skills - Proficient in a variety of computer software packages including Microsoft Office, and property management/accounting programs, with preference given to Yardi experience.
• Police Clearance – A criminal verification check is required for employment.

What We Offer

• Opportunities to develop and grow in your career, along with competitive pay and benefits
• Team-oriented colleagues who share the same core values around collaboration, alignment and integrity, with a strong spirit of collegiality
• Strong focus on client relationships
• Growing company with offices and properties across Canada
  
• A commitment to strengthen the communities where we operate
  

How to Apply

If you have the skills, qualifications and expertise, and want to join our growing team, please submit your resume, cover letter and salary expectations using the following job posting link: https://oneproperties.bamboohr.com/careers/238or visit the Careers page on our website www.oneproperties.com/careers.

This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position.

Salary for this position will be commensurate with the candidate’s experience.

Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.