What are the responsibilities and job description for the Account Director - Hybrid position at One Retail?
Account Director - Hybrid
We are seeking an exceptional Account Director to lead the delivery of high-quality services across our private healthcare portfolio. If you're passionate about food-led innovation, driving process excellence and fostering positive change, this role is the perfect opportunity for you to make a significant impact.
We are committed to delivering outstanding products and services while fostering a dynamic, inclusive, and collaborative workplace. As part of our continued growth, we are expanding our leadership team to ensure the seamless management of our services and drive success in private healthcare environments.
As an Account Director, you will be at the forefront of managing all aspects of existing services, including cleaning, catering, portering, and retail operations. This role combines strategic oversight, operational leadership, and financial management to enhance service delivery and customer satisfaction.
Key Responsibilities Food-Led Operations : Champion excellence in catering and retail services, ensuring high standards, innovation, and customer satisfaction. Commercial Leadership : Oversee financial performance, including budgeting, forecasting, and cost control, to maximize profitability and revenue opportunities. Process-Driven Management : Develop and implement efficient systems to optimize service delivery and ensure alignment with SLAs and KPIs. Driving Change : Identify and execute opportunities for improvement, fostering innovation and operational excellence. Stakeholder Engagement : Build and nurture relationships with private healthcare clients, suppliers, and service providers to ensure collaboration and alignment. Team Leadership : Lead and inspire a high-performing team, promoting accountability, excellence, and a culture of continuous improvement. Risk and Compliance : Ensure all operations meet regulatory standards, managing risks to provide a safe and secure environment for patients, staff, and visitors.
About You You are a commercially-minded, results-oriented professional with proven experience in managing food led services in demanding environments across multiple sites throughout the UK. You excel at leading diverse teams, building relationships, and driving process improvements to achieve strategic goals.
Qualifications and Experience Leadership Excellence : Proven track record in a senior management role within Soft FM, catering, or retail operations, ideally in a healthcare setting. Commercial Acumen : Strong financial management skills with the ability to manage budgets, control costs, and drive revenue growth. Contract Management Expertise : Experience managing large-scale contracts, ensuring compliance, quality, and cost-efficiency. Change Maker : A proactive approach to identifying improvement opportunities and leading transformation initiatives. Customer Focus : Dedication to delivering outstanding service, with an understanding of the unique demands of private healthcare environments. Analytical Skills : Strategic thinker with strong problem-solving abilities and decision-making skills.
About Us
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!
