Technical Project Coordinator II

Overview

As an Technical Project Coordinator II (TPC II) you are a versatile project lead that supports Service Delivery and other departments within One Source. You’ll manage large Service Delivery Projects for enterprise level customers and small to medium cross-functional projects. To be successful, you need to be able to communicate, play on a team, hold others accountable, and stay organized.

Responsibilities

Duties/Responsibilities

• Build project plans and establish unique project protocols.
• Identify, communicate, and resolve risks/issues related to your projects.
• Work with Sales Engineering and/or Solutions Teams to develop telecom solutions that fit our customers’ goals while minimizing risks.
• Scope projects to identify needs, objectives, expectations, resources, acceptance, and constraints, use this information to generate statements of work.
• Track order milestones and support orders that have fallen behind schedule.
• Lead project meetings with enterprise customers and suppliers.
• Report to project stakeholders (internal or external) on project progress and risks/issues.
• Maintain project documentation, including TOIs, protocols, and project dashboards.
• Work independently and take initiative to meet deadlines, solve problems, and move your projects to the finish line.

Qualifications

Required Skills/Abilities

• You’re able to write clear and concise emails, speak professionally on externally phasing calls, and handle critical conversations.
• You can juggle many tasks and deadlines at one time. You keep detailed notes and have a sound organizational strategy.
• When plans change, you’re able to change with them. You don’t hold onto broken processes or get stumped by a change in responsibilities.
• You understand that everyone is human. You can build trust, be a cheerleader, and address mistakes without being demeaning.
• Tech-savvy. You in formulas and shortcuts to quickly analyze data in Excel. You have experience in project management tools like Smartsheet and learning new software comes easy to you.
• Dynamic Work Environment. Fighting fires is no problem for you. Escalations can happen quickly, and you’re able to stay on top of them.
• Data Crunching. You’re not intimidated by large data sets. You’re able to analyze data to prioritize your projects or answer questions from stakeholders.

Education and Experience

• Graduation from high school or high school equivalent required, bachelor’s degree preferred.
• 3 years of experience successfully leading complex projects.
• 2 years of telecom industry experience, ideally within fixed telecom.
• 2 years of business operations experience working with enterprise level customers.
• Certified Associate Project Management certification or equivalent entry level certification.
• High Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).