What are the responsibilities and job description for the CSR - Customer Service Representative position at One Source Heating, Cooling, Electrical & Plumbing?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As the customer service representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service team. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
Duties
- Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
- Listen attentively to customer concerns, questions, and service request, demonstrating empathy and a strong desire to resolve issues promptly.
- Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service request.
- Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
- Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional instructions.
- Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
- Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
- Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
- Assist in administrative task such as data entry, invoicing, and generating service reports as required.
Experience
- Previous experience in customer service or client services is preferred.
- Strong data entry skills with attention to detail.
- Ability to type efficiently while maintaining high accuracy.
- Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous.
- Experience in cash handling is beneficial but not mandatory.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Birmingham, AL 35215 (Required)
Ability to Relocate:
- Birmingham, AL 35215: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20