Night Auditor

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

Team members have access to:

• Bi-weekly pay checks
• Employee Referral Rewards
• Holiday Pay
• Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April
• Colorado Sick Time Accrual
• 401(k) with company match (after 90 days of employment)
• Employee Assistance Program (EAP)
• Local Perks and Benefits
• Opportunity for gratuities and seasonal Holiday Bonus

SUMMARY:

The Night Auditor is responsible for the overall safety and security of the property between the hours of 11:00PM and 7:00AM. This position works alone on-site overnight and must be self-motivated and able to handle many different emergency and operational tasks that may occur during those times.

Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

• Must have excellent time management skills – There are multiple responsibilities each night and if you are not organized, some important jobs may be missed.
• Be calm under pressure – the property is under your care from the hours of 11pm-7am – be able to handle all situations that arise with calm confident professionalism.
• Be yourself and care genuinely about each interaction you may have. Nothing is more important than the moment you are in with each Owner/Guest.
• Always use Owners/Members/Guests names when meeting, answering questions, making deliveries, greeting or assisting Owners/Members/Guests in anyway.
• Answer telephones politely with absolutely attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
• Make reservations for activities/transportation/dining requests/or owner, member and guest needs in the ALICE system.
• Perform Check-in and Check-out services efficiently in the OPERA system
• Be able to record and log information, and then produce a nightly report to share with each department every morning.
• Be able to communicate effectively with each department and each department head.
• Use and understand the computer system for reservations, reports (you will be producing specific reports each evening), services, billing, work orders, and activity scheduling.
• Be comfortable enough with the computer system to produce the day ending Night Audit.
• Know the building layout. You will be making multiple rounds around the property each night.
• Be constantly alert and have an eye for detail; you are the eyes and ears of our team, and you are able to observe the property at a time that allows you to see everything. Report all that you see.
• Re-stock Spa/Pool towels each night and bring dirty towels back down to the Laundry Room from the Spa, Pool, Wine Room restrooms (then restock), Locker Room restrooms (then restock), and Lower Lobby restrooms (then restock).
• Run Laundry Washing Machines and Dryers.
• Must be comfortable with training in emergency procedures. Including but not limited to fire panel reading and elevator monitoring.
• Open the Fitness Center  each morning before you prepare breakfast.
• Prepare Grab and Go breakfast each morning in the Wine Room and refill each water container with fresh ice and water.
• Maintain general cleanliness throughout the Lower Lobby entryway and Members Gathering Room; vacuum carpets in the Lower Lobby, clean windows, shovel snow, remove trash, mop floors, empty trash cans, dust, etc. when needed or whenever housekeeping needs assistance. Send the cleaning report to the Resort Management team each morning.
• Assume Customer Service Agent duties each evening and help Owners and Guests with any help they may need with their vehicles, wake up calls and luggage assistance.
• Make sure all lamps and both fireplaces in the Gathering Room and Wine room are all turned back on each morning.
• Make sure the Owners Locker Room is restocked with sun block, ski area maps and a new weather report each morning.
• Able to learn building systems and provide emergency response and notification to Management Team.
• Valet parked cars and provide luggage assistance. 
• Willingness each evening to help any department, department head or fellow employee with any project or duty they may need assistance with.
• Communicate and support managers as requested.
• Safely use the powered Garage Sweeper to clean both garages

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• High School Diploma / GED; OR an equivalent combination of education, training.

Required Knowledge and Skills:

• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Have a commitment to excellence in tasks
• Critical, sound, decision making abilities.
• Ability to work independently.
• Ability to be versatile and switch tasks as needed.
• Be detail oriented and have follow through or complete each task set or started.
• Ability to interface in English with owners, members, guests, and other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
• Ability to learn the Paychex Oasis time clock system.
• Proper use of personal protective equipment and safe handling of cleaning chemicals.
• Using initiative and independent judgement within established procedural guidelines.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess a valid driver’s license.
• Ability to sit for period of times at the computer/phone.
• Must be able to walk the property multiple times each evening.
• Possible heavy lifting (up to 75lbs) and bending while assisting other departments.
• Must have an acute sense of the responsibility inherent in the position.
• Ability to think quickly on your feet.
• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Ability to learn all varieties of information pertaining to the resort, the area, the activities and to make smart recommendations.
• Good personal hygiene and clean kept appearance.
• Dress appropriately and always act professionally.

Work Environment:

• While performing the duties of this job, the noise level in the work environment is usually low to moderate.
• Exposure to outside weather conditions.
• Typical shifts are 8 hours, shifts may vary (days, nights, weekends, holidays).

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.