What are the responsibilities and job description for the Experienced Customer Tech Support Specialist - $29/hour, San Fernando position at One Step GPS?
Job Description
Job Description
- 2 years in technical support with direct customer interaction required. Hardware support experience is a plus.
Rapidly growing software company in San Fernando, CA is looking to add one more highly capable individual to the role of Mid-Level Technical Support Specialist.
We are OBSESSED with creating overjoyed customers.
Are you passionate about creating overjoyed customers and solving technical challenges? Join One Step GPS , a rapidly growing software company offering affordable, high-quality GPS fleet tracking services.
Why Work With Us?
What You’ll Do
What We’re Looking For
What Makes You a Fit?
Additional Info
SCHEDULE :
Monday – Friday, 8 hours / day. Start and end times vary due to customers coast to coast.
We're growing so rapidly, that if you can barely keep up with the current work, you're not a fit for the position.
The job will grow, and you need to be ready to grow with it. A good starting point is if you're already a master of over-the-phone technical support on many different software products and tools. Hardware is part of our product, too, so electronic hardware support experience is a plus as well.
PLEASE NOTE : In this company, executive does NOT mean "someone who tells other people what to do". It means someone who takes full responsibility for anything that comes across their plate. Our goal is to have a team of highly responsible executives. If you're a customer support executive, that means you'll be responsible for interacting directly with customers all day, keeping customers overjoyed, for digging deep into technical issues reported by customers, and getting them FULLY resolved. For carefully documenting any improvements to our product that could keep our customers happier, to make our system more intuitive, so they never have to call us for help in the first place.
Below are some of the core values we expect to see in One Step GPS employees :
a) 100% responsible - See it, own it, solve it, do it (no "excuses").
b) Helpful - Become part of the solution. Goes over and above to make overjoyed customers, and help co-workers.
c) Caring - Respectful, show and express appreciation, and operate as a team.
d) High standards - Reject "good enough", learn, correct, improve and grow. Learn rapidly (and the first time), able to apply lessons to similar situations no matter how big.
e) Communicative - disagreements will occur, but communication solves all. No backbiting or hidden criticism, only open dialogue to resolve disagreements.
f) Indispensable - What can I do, how to be more valuable? Anything more valuable I can work on right now? And never waiting for something to do.
g) "Not My Job" are three words never said by a One Step GPS employee. We work together to accomplish the company goals, and put a shoulder to the wheel whenever necessary.
HIRING COMPANY DESCRIPTION :
At One Step GPS , we’re on a mission to offer unbeatable GPS fleet tracking at a fraction of the cost while delivering amazing customer service.
Our solutions compete directly with other market leaders, but at a fraction of the cost and we are rapidly taking over market share.
Apply today and become part of a team obsessed with making customers smile!
Company Description
OneStepGPS.com was created to offer an affordable, high-quality GPS fleet tracking service with amazing customer service.
Our solutions compete directly with other market leaders, but at a fraction of the cost and we are rapidly taking over market share.
Company Description
OneStepGPS.com was created to offer an affordable, high-quality GPS fleet tracking service with amazing customer service. Our solutions compete directly with other market leaders, but at a fraction of the cost and we are rapidly taking over market share.
Salary : $29
