What are the responsibilities and job description for the Automotive Service Advisor position at One Stop Auto Care?
Automotive Service Advisor
The Automotive Service Advisor acts as the bridge between customers and the service team, ensuring excellent communication and customer satisfaction. This role involves scheduling maintenance, diagnosing vehicle concerns, and providing detailed service recommendations.
Responsibilities
- Greet customers promptly and professionally, providing a welcoming atmosphere.
- Assess customer needs by asking relevant questions about their vehicle issues and service history.
- Provide detailed explanations of recommended services, including upselling additional repairs or maintenance as necessary.
- Collaborate with service technicians to ensure accurate diagnostics and timely completion of repairs.
- Prepare and transmit service orders to the shop floor, ensuring all necessary information is included.
- Maintain accurate records of customer interactions, service recommendations, and completed work.
- Handle cash transactions and process payments efficiently.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Requirements
- Proven experience in automotive service writing or as a service advisor is preferred.
- Strong knowledge of automotive repair processes, including air brake systems and automotive diagnostics.
- Excellent customer service skills with the ability to communicate effectively with clients.
- Experience in cash handling and processing transactions accurately.
- Ability to upsell services while maintaining a focus on customer needs.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- A valid driver's license is required; familiarity with various vehicle makes and models is a plus.
- Experience using Tekmetric or Mitchell Management systems
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $50,000 - $80,000