Sales and Finance Manager

Job Summary:

At One Subaru of Hayward we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy. The Sales Manager efficiently accomplishes maximum production, while building a loyal clientele, maintaining exceptional employee relationships, and achieving sales objectives.

Job Duties:

• Provide a world class experience for your customers, colleagues, and employees
• Adhere at all times to the One Price, One Person ® philosophy
• Execute all duties in a manner consistent with our values: high-character, engaged, team-player
• Relentlessly strive to improve your sales and finance closing ratios through constant self-improvement
• Adhere to One Subaru Of Hayward 12 step process, while continuously building further mastery on a daily basis.
• Build and maintain positive and amiable working relationships with colleagues.
• Continuous learning of Subaru model lines, Financial products, and monthly factory incentives.
• Maintain a superior level of competency with computer software tools
• Exhibit proficiency in deal printing, document preparation, and signing.
• Provide the Finance Department the ability to fund all contracts efficiently as a result of defect-free execution
• Establish and maintain lifelong relationships with all customers, sold or non-sold.
• Responsible for follow-up with 100% of customer contacts
• Ensure vehicles are defect-free prior to active delivery and the customer understands all features, warranties, and paperwork.
• Prior to delivery, schedule all customers’ first service appointment, as well as make a Service introduction to emphasize the quality and efficiency of service repairs and maintenance available at our dealership.
• Attend all mandatory Factory and Instore Trainings.
• Other duties as assigned

Skills and Knowledge:

• A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
• Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel.
• Exceptional organization and multi-tasking skills.