SaaS Customer Success Manager

Customer Success Manager

Do you thrive in a dynamic, results-oriented environment? One View, Inc., a leading document management and archiving solutions provider, seeks a highly motivated Client Success Manager to join our growing team. In this fast-paced role, you'll build strong customer relationships, driving satisfaction, retention, and growth (sales).

What We Offer:

· Be part of a smaller, team-focused company where your contributions make a significant impact.

· Earn a competitive salary and benefits package with uncapped incentive opportunities.

· Enjoy flexible work arrangements, with hybrid or in-office options at our Indianapolis, IN headquarters.

· Continuously learn and grow in a supportive and collaborative environment.

About One View:

One View offers innovative document management solutions to businesses across the U.S., including major auto dealerships. Fueled by industry-leading products, the latest technology, and exceptional service, we've experienced consistent growth for two decades.

Key Responsibilities

· Onboard new customers, providing training and support to ensure a smooth transition.

· Build and nurture strong customer relationships, understanding their business goals and challenges.

· Proactively identify and address customer needs, concerns, or changing business dynamics.

· Drive product adoption and usage, seeking opportunities for upselling or expansion.

· Advocate for customer needs internally, collaborating with cross-functional teams.

· Educate customers on industry best practices, trends, and how to find success with their goals

· Track key performance metrics to measure customer satisfaction and identify improvement areas.

· Resolve customer inquiries and issues efficiently and effectively.

Qualifications:

· Bachelor's degree (preferred)

· Minimum of 3 years of experience in account management, consulting, sales, or a similar role.

· Strong communication, interpersonal, and problem-solving skills.

· Strong B2B sales skills with proven track record of meeting beating sales goals.

· Experience with CRM software (NetSuite preferred) and customer success tools.

· Ability to manage multiple priorities in a fast-paced environment.

· Internally driven, ability to work independently to accomplish goals.

· Passion for customer success and a commitment to delivering exceptional service.

· Experience with automotive dealers (a plus).

Ready to Join Our Team?

If you're a highly motivated individual who thrives in a dynamic environment, we encourage you to apply!

Work Environment Reporting Structure

· This role reports directly to VP of Products & Services.

· No travel required

Location:

· Hybrid-Remote position based out of One View Headquarters in Indianapolis, IN

Compensation:

· Job Type: Full-Time

· Pay type: Base Commission

· Pay Range: $60,000 Avg Commission of $15,000 – $25,000 per year

Benefits:

• 401(k) matching, immediately vested
• 6 Paid Holidays & PTO accrued per paycheck
• Dental, Health, and Vision insurance
• Remote work opportunities available

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Quarterly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is the average number of customers you managed in your book of business?
• Do you have experience carrying a sales quota (monthly or quarterly)?
• Are you comfortable with 25% of your Overall Compensation being tied to a sales quota?
• How many years have you managed accounts remotely?
• What is the average MRR that you are used to closing?

Education:

• Bachelor's (Preferred)

Experience:

• sales quota goal: 2 years (Required)

Language:

• English (Required)

Location:

• Indianapolis, IN 46220 (Required)

Work Location: Hybrid remote in Indianapolis, IN 46220

Salary : $15,000 - $25,000