Remote Customer Service Representative

Hiring multiple Outreach Specialists - Customer Service Reps for a Remote position.

Job Summary:

Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country. Outreach Specialist will coordinate the medical record collection process, update contact and demographic information, schedule an extraction of medical records, and coordinate any necessary follow-up.

An Outreach specialist is also responsible for the retrieval and indexing of medical records across various provider facilities and specialty groups at a pre-arraigned date and time. The retrieved documents are then securely uploaded into Company database.

The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor.

We are looking for candidates with:

• Call center background

• Telephone Etiquette

• Excellent customer service skills

• Data Entry Skills

• Intermediate knowledge of outlook, teams, word, and excel

This is a 5-6 month contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.

Projected Start date is OCTOBER 21st, 2024. Can you start on that date?

SCHEDULE is based off of CENTRAL time zone.

• 7am - 4pm - Mountain Time

• 8am - 5:00pm Central Time

• 9am - 6:00pm Eastern Time

Job Summary:

Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country.

Outreach Specialists will coordinate the medical record collection process, update contact and demographic information, schedule an exchange of medical records and coordinate any necessary follow-up.

The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor. This position will require an expert knowledge of navigating the company system and working with the MRT team.

In addition to the summary described above, an Outreach Specialist II, must be crossed trained or have the equivalent experience to effectively perform key responsibilities of an Outreach Specialist for Premium Assist and/or Medical Record Technician.

Key Responsibilities:

• Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval

• Retrieve medical record images from provider facilities efficiently and professionally

• Manage documentation requests and scheduling of document exchange

• Follow-up on outstanding document requests that are past due

• Document all communications in system

• Types and transmits correspondence as necessary

• Process records and documentation according to Company standards

• Provide EOD update and report to supervisor after completing an onsite retrieval appointment

• Minimize interruption to provider office while observing HIPAA standards and regulations

Required Knowledge:

• Able to navigate Windows-based screening system effectively

• Basic knowledge of Microsoft Office products

• Understand customer service processing requirements

• Place and receive calls via computer interface

• Track/monitor/retrieve information on calls

• Understands the management of call queues and has some experience in it

• Familiar with components of standard Medical Records

• 2 years of experience working in a professional office environment

• Relevant call center experience, healthcare industry a strong plus

Please Apply Today!