Logistics Services Tracking Administrative Staff

Overview
Tracking associates are responsible for the monitoring and communication of status events for shipments in transit. The Logistics team works in a fast-paced and pressured environment, communicating effectively with both colleagues and clients, to identify innovative solutions to their clients' most challenging needs.

Responsibilities

• General Shipment Tracking
• Ensure 100% shipments for managed routes are billed to OWL’s accounts using multiple sources and contacts to ensure completion(daily)
• Coordinate with internal department associates and outside vendors to correct as needed
• o Ensure 100% shipments for managed routes are consigned to the correct destination (per route requirements) through detailed comparison/review of addresses and shipment paperwork audit (daily)
• Communicate/Correct as needed
• oReview brokered carrier data sources for exceptions to defined routes (ex. Delays, Incorrect Addresses, Lost Freight)
• Work with brokered carriers to resolve potential issues (ex. misrouted freight)
• Communicate delays to the correct parties and respond accordingly to critical needs
• Notify correct parties about exception/delay
• Enter ETA/exception into the transportation management system
• Obtain acceptance of new ETA, or need time from correct party and coordinate appropriate action with internal department associates
• Brokered Carrier Service Disruptions / Embargoes
• Communicate with brokered carriers on reported terminal closures/delays/service impacts
• Create a log of all shipments / routes impacted by service disruption
• Communicate impacted shipments & updates to direct management
• Monitor shipments and update management at the required frequency (established by management depending on the severity of the disruption)

General Inquiries

• Promptly respond to requests for tracking information with thoughtful, helpful detail
• Consider/Include “Next Best Action” (when applicable)

Promote and adhere to OWL Core Values:

· Respect for the Individual - Promote harmony and consensus. Co-operate and work with others in the pursuit of team goals. Maintain high ethical standards both personally and professionally.

· Building Trust- Be reliable and consistent. Shows confidence in others. Be aware of unconscious bias. Shows integrity and authenticity.

· Developing Yourself and Others- Improves skills and talents of others and self. Seeks and provides constructive feedback. Challenges self and others to realize their abilities. Encourages development.

Requirements

• BA/BS in Business/Transportation or Logistics (preferred).
• 3 years of operations/transportation logistics experience
• General knowledge of LTL industry (not required, but ideal)
• Enthusiasm for Transportation/Logistics
• Problem solving abilities.
• Excellent communication and organizational skills.
• Exceptional customer service skills, including dealing with difficult situations.
• Strong PC skills (Microsoft Office suite).
• Creative analytical skills.
• Maintain efficiency without compromising quality, safety or environmental standards
• Self-motivated and a great team player with a can-do attitude
• Able to juggle multiple tasks at once and meet deadlines under pressure

Essential Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate must frequently lift and/or move up to 10 pounds.
• While performing the duties of this position, the associate is regularly required to stand, walk, talk and/or hear.
• Sitting for extended periods of time.
• Ability to effectively manipulate keyboard and mouse.
• Communicate clearly in-person and by telephone or other electronic means.

Work Conditions:

• In-Office position with minimal exposure to health or safety hazards.

Job Type: Full-time

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Transportation/Logistics: 3 years (Preferred)

Ability to Commute:

• East Liberty, OH 43319 (Required)

Work Location: In person

Salary : $47,000 - $50,000