2nd Shift Dispatch

ESSENTIAL JOB FUNCTIONS (to include but not limited to):

• Monitors and assigns drivers on-board communication equipment and vehicles to convey freight
• Resolves routing issues, responsible for timely delivery of freight, cancellation resolutions, and monitoring driver performance
• Dispatch drivers according to published schedules utilizing transportation software and on-board communication systems in order to get freight moved in a timely manner within OWL service standards
• Familiarity with a variety of the field’s concepts, practices and procedures is critical as position relies on experience and judgment to plan and accomplish goals
• Performs a variety of complex tasks in a fast-paced environment with tight time constraints while maintain accuracy of inputs
• Interacts with Dispatch Supervisor, Operations Management, Senior Management, and drivers
• Communicate service failures regarding on-time or customer service targets with the Dispatch Supervisor, appropriate team members, and customers
• Monitors and directs daily dispatch activities of drivers, tractors, and trailers
• Accurately enters times of departure, destination, cargo, and expected time of delivery
• Closely monitor transportation issues for delivery requirements in support of operational requirements
• Promptly respond to all customer requests with optimal customer service
• Review, scan and file paperwork as necessary
• Ensure compliance with laws and regulations
• Exhibit safety awareness and competence with attention to detail
• Communicate and serve as a role model for policies and procedures enforcement
• Support and serve as a role model for OWL’s KPI’s of Safety, Quality, Cost, Delivery, Morale and Environment
• Demonstrate and serve as a role model for Respect for the Individual at all times
• Maintain professional and consistent Open Communication with all levels of the organization, communicating with diverse groups of people and ensuring understanding
• Demonstrate and serve as a role model for a Challenging Spirit and Innovation by continuous improvement in daily processes using PDCA cycles
• Demonstrate and serve as a role model for Timely, Informed Decision Making by utilizing gemba practices and efficiently gathering information to make decisions that protect the organization and ensure fair treatment of Associates

ESSENTIAL PHYSICAL REQUIREMENTS:

• The associate must frequently lift and/or move up to 10 pounds.
• While performing the duties of this position, the associate is regularly required to stand, walk, talk and/or hear.
• Sitting for extended periods of time.

• Ability to effectively manipulate keyboard and mouse.
• Communicate clearly in-person and by telephone or other electronic means.

MINIMUM REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS):

• High school diploma or equivalent
• 2 years of transportation related work experience
• Proven problem-solving abilities
• Excellent communication and organization skills
• Communicate clearly in-person and by telephone or other electronic means

• Excellent customer service skills, including dealing with difficult situations
• Strong PC skills (Microsoft Office suite) TMW software knowledge
• Knowledge of onboarding systems
• Creative analytical skills

Job Type: Full-time

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Ability to Relocate:

• East Liberty, OH 43319: Relocate before starting work (Required)

Work Location: In person

Salary : $47,000 - $50,000