What are the responsibilities and job description for the Account Manager for an MSP position at ONE2ONE Inc?
Job Expectations:
- Champion and embody the ONE 2 ONE culture by aligning with our vision, mission, and core values
- Deliver a 5-Star Experience to all existing and potential customers
- Adhere to all company processes, policies, expectations, and procedures
- Utilize the company CRM, quoting software, and any other training resources effectively
- Work independently, remaining productive and proactive as a self-starter focused on profitability
- Engage in relevant webinars, seminars, conferences, and vendor trainings to stay updated on industry standards and skills
- Represent ONE 2 ONE in the community through events like conventions and networking opportunities, as guided by management
- Communicate and collaborate with all departments to meet company and departmental goals
- Facilitate new customer onboarding for your designated accounts
- Serve as the interdepartmental liaison for your assigned client accounts, both internally and externally
- Conduct quarterly and/or annual business reviews with your assigned accounts
- Prepare, review, and present technology budgeting and planning for your client accounts
- Manage agreement cancellations and changes in client service agreements for your accounts
- Provide overall account management support for all client accounts, addressing concerns, complaints, and compliments
- Showcase in-depth knowledge of each product and service we offer
- Develop long-term strategies for client retention and relationship building
- Identify, cultivate, and monitor a robust pipeline of qualified inside sales opportunities
- Generate and close a specified number of inside sales opportunities in alignment with departmental initiatives and campaigns
- Participate in client meetings to provide support and deliver impactful sales or company presentations
- Practice consultative selling by listening, educating customers, building relationships, and fostering trust
- Deliver compelling sales presentations using the "Top Down" approach and options sales system to maximize closing opportunities
- Aim to meet or exceed your assigned inside sales quota every quarter
- Strive to achieve additional key performance metrics as determined by management
- Bachelor's-level degree and technology experience are required
- Minimum of 2 years of client account management experience
- Demonstrated experience in a quota-driven sales environment
- Strong business acumen with client-focused attitude
- Excellent time management and organizational skills
- Impressive verbal, written, and communications skills
- Strong proficiency with Microsoft Office products
- Experience with CRM software preferred
- Salary base ($55,000-$65,000) plus Commission
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Salary : $55,000 - $65,000
