What are the responsibilities and job description for the IT Service Manager for an MSP position at ONE2ONE Inc.?
IT Service Manager at an MSP at ONE2ONE Inc.
The IT Service Manager serves as the linchpin in ensuring that our technology services exceed client expectations while aligning with business objectives. This leadership role encompasses responsibility for overseeing the IT service delivery teams, optimizing technical workflows, and implementing best practices to achieve operational excellence. If you're a strategic thinker who thrives on creating efficient processes and fostering a high-performance team culture, consider joining ONE2ONE Inc.
Key Responsibilities:
- Develop and implement service management strategies that optimize service delivery and align with overall business goals.
- Lead and mentor teams of IT professionals, ensuring they have the necessary resources and training to excel in their roles.
- Establish service level agreements (SLAs) and monitor compliance to ensure exceptional service delivery.
- Collaborate with cross-functional teams to integrate technology solutions with business processes effectively.
- Act as the primary contact for major incidents, coordinating responses and communicating with stakeholders to resolve issues efficiently.
- Analyze service delivery performance data to identify trends, areas for improvement, and implement actionable solutions.
- Manage vendor relationships and oversee procurement processes for technology solutions and services.
- Stay informed of industry trends and emerging technologies to ensure ONE2ONE Inc. remains competitive and innovative.
If you're ready to take on a challenging and rewarding role as the IT Service Manager for an MSP, where you can lead a team to drive impactful change and deliver outstanding service, apply today and become a key player at ONE2ONE Inc.
Qualifications for IT Service Manager:
- Bachelor's degree in Information Technology, Business Management, or a related field.
- 5 years of experience in IT service management, preferably within an MSP environment.
- Proven leadership skills with the ability to inspire and develop teams.
- Strong understanding of IT Service Management frameworks such as ITIL.
- Excellent communication and interpersonal skills.
- Experience in performance management, project management, and process improvement initiatives.
- Ability to analyze complex data and present actionable insights.
- Proficient in service management tools and related technologies.
- Strong problem-solving skills and a customer-centric mindset.
- Salary Range: $85K - $95K
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Salary : $85,000 - $95,000
