What are the responsibilities and job description for the Service Desk Tier 2 Specialist at MSP position at ONE2ONE Inc.?
Join Our Team as the Backbone of IT Innovation!
Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for a Service Desk Tier 2 Specialist like you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.
What You’ll Do
- Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
- Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
- Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
- Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.
Why ONE 2 ONE?
- Growth Opportunities: Work on diverse systems and expand your skill set.
- A Team That Has Your Back: Collaborative culture where your ideas matter.
- Solid Benefits: Health, dental, PTO, 401k, and more.
Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!
*To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.
What You Bring
- Experience managing on-premises Exchange, file/print services, and server virtualization.
- Proficiency in administering M365 services such as Exchange Online, SharePoint, OneDrive, Teams, and Intune.
- Knowledge of hybrid setups with Azure AD Connect and cloud security best practices.
- Solid grasp of TCP/IP, subnetting, routing, wireless, VLANs, and VPN technologies.
- Experience with network troubleshooting tools and techniques.
- Experience in supporting and maintaining Microsoft Teams environments, ensuring smooth collaboration and communication.
- Proficiency in troubleshooting Teams Voice solutions, including Direct Routing, call queues, auto attendants, and PSTN integration.
- MSP Experience: 2 years
- Customer Service Mindset: You’re great with people and always put clients first.
- Salary Range: $65K - $85K
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Salary : $65,000 - $85,000