What are the responsibilities and job description for the Customer Service Representative position at One80 Intermediaries?
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment where you can make a real difference? Join us as a Customer Service Representative and become a vital part of our mission to provide outstanding support to our policyholders.
In this role, you'll play a crucial role in ensuring high levels of customer satisfaction for several large insurance accounts and other lines of business. You'll be the voice of our company, delivering prompt, courteous, and focused call center support that exceeds expectations.
Your Impact :
- Answer in-bound calls for designated area of responsibility.
- Support and provide superior service via phone, e-mail, faxes and other correspondence to policy holders.
- Assist existing and potential customers with policy interpretation, claims and premium / billing related issues
- Review insurance policy terms in order to determine whether a particular Policy Holder is covered by insurance
- Compare / Review Policy information with Customer, respond to inquiry and / or stated understanding from Customer to ensure that appropriate information is provided.
- Confer with customers to provide information about insurance products, to take requests for coverage, to cancel accounts, or to obtain details of complaints.
Successful Candidates Will Have :
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page : www.one80.com / careers.
Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .
