What are the responsibilities and job description for the Admin - Telephone - Genesys / Callcenter position at OneAPPS Consulting?
OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Title : Telecom Administrator
Location : Denver, CO – HYBRID
Duration : 5 months Contract
Rate : $30 / hr on W2
APPLICANT MUST BE LOCAL TO COLORADO STATE
Skills
Proficient (4-6 Years)
Familiarity with Telephone Call Routing Systems
Knowledge of call center systems (preferably Genesys)
General knowledge of cloud telephone systems
Job Info :
Lumen call routing system
Interactive Voice Response System
Call Flow
Call Routing
Application Programming Interfaces (API)
System / Agent Problem Management
minor issues / major outages
Genesys call center system management
FedRAMP cloud service
Call center application usage and administration
Data extraction and analysis
Ping - Two-Factor-Authentication (2FA)
System Problem Management
minor issues / major outages
Required Background / Knowledge :
Fundamental understanding of telephone call routing systems
interactive voice response (IVR)
call flow
call routing
commercial phone systems
Experience with technical problem analysis and resolution related to telephone and call center systems
Knowledge of call center systems (preferably Genesys)
General knowledge of cloud telephone systems
Familiarity with emergency outage protocols
Ability to communicate and collaborate effectively with numerous partners / stakeholders
Ability to communicate technical information to audiences with differing levels of technical understanding
Ability to establish consensus with numerous partners / stakeholders
Preferred Background / Knowledge :
Call center contract management
General knowledge of FEDRamp standards
Basic SQL Familiarity
Basic Data Analysis techniques
Familiarity with Lumen / Century Link
Familiarity with AWS S3 Cloud storage
If this role sounds like you, we invite you to apply. Thanks.
Salary : $30
