Head of Experience Design (XD)

Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

• Generous paid time off: 10 paid holidays, 2 floating holidays, 6 personal days, 15 vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
• Paid childcare assistance (up to $96 per pay period)
• Award-winning 401(k) 5% discretionary match - fully vested from day 1
• 100% Gym fee reimbursement up to $75/month
• 100% Tuition Reimbursement Up to $5,250
• $1200/yr student loan repayment
• Target hiring range $135k-$190k (Depending on experience and prior to any incentives this position is eligible for)

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Our ideal candidate

We are dedicated to creating exceptional user experiences that challenge the status quo and drive transformational growth and customer loyalty. We believe in a human centered design approach, leveraging design thinking to drive innovation and deliver impactful solutions. Join us and be part of a forward-thinking team that values creativity, collaboration, and continuous improvement.

We are seeking an experienced and visionary Experience Design Director to lead the design of innovative, user-centric journeys. The ideal candidate will champion design thinking principles to ensure experiences meet the highest standards of usability, functionality, and aesthetic excellence across channels.

A typical day might include the following

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.
• Oversee the creation of intuitive, user-friendly experiences across platforms and channels.
• Ensure design solutions minimize friction, address user pain points and deliver meaningful, engaging interactions.
• Collaborate with cross-functional teams to integrate design solutions seamlessly into the overall product strategy.
• Ensure that user research, empathy, and iterative testing drive the design process.
• Conduct and oversee user research to gain deep insights into user behaviors, needs, and motivations.
• Facilitate workshops and user testing sessions to collect feedback and insights.
• Analyze feedback in partnership with Data Analytics to inform design decisions and validate design concepts.
• Stay abreast of industry trends and emerging technologies to drive innovation.
• Establish and maintain high design standards, ensuring consistency and quality across all touchpoints.
• Review and critique design work to provide constructive feedback and ensure alignment with project goals.
• Advocate for best practices in user experience design and cultivate a member-centric mindset.
• Foster a culture of creativity, collaboration, and continuous learning within the design team.
• Lead and inspire team of Experience Designers, working closely with Product Management and Technology leadership.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Education

• High School Diploma Required
• Bachelor's Degree Required
• Master's Degree Preferred

Experience

• 5 to 8 years of similar or related experience. in UX/UI design with a proven track record of leading teams and projects Required
• Fintech or innovative tech experience Preferred

Knowledge, Skills and Abilities

• Expertise in applying design thinking principles to solve complex problems and drive innovation.
• Strong portfolio showcasing a range of successful design projects and methodologies.
• Excellent leadership, communication, and collaboration skills.
• Proficiency in design and prototyping tools such as Sketch, Figma, Adobe Creative Suite, etc.
• Strong empathy, care, and active listening skills; able to give and receive feedback comfortably.
• Flexible, curious, and persistent, with a growth mindset.
• Experience working in agile environments and collaborating with product managers, engineers, and other stakeholders.

Why join the OneAZ team?

Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.