Demo

Virtual Banker II - NOT REMOTE

OneAZ Credit Union
Phoenix, AZ Remote Full Time
POSTED ON 3/9/2025
AVAILABLE BEFORE 6/8/2025

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Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes :

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  • Generous paid time off : 10 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
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  • Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
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  • Paid childcare assistance (up to $96 per pay period)
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  • Award-winning 401(k) 5% discretionary match - fully vested from day 1
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  • 100% Gym fee reimbursement up to $75 / month
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  • 100% Tuition Reimbursement Up to $5,250
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  • 1200 / yr student loan repayment
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  • Target hiring range $25-$31 / hr (Depending on experience and prior to any incentives this position is eligible for)
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  • This position will be located at our Corporate Office : 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

    Our ideal candidate

    The Virtual Banker II works in a call center environment dedicated to meeting members' loan origination and deposit account needs. The position responds to incoming calls, chats, online applications, and applications from branches from members who are interested in applying for consumer loans, which includes but is not limited to lines of credit, vehicle loans, credit card products, equity mortgage loans, and deposit accounts (checking & savings). The Virtual Banker II is responsible for making daily outbound lead calls to bring in new members and cross-sell additional products and services. The position develops a pipeline of consumer loans and deposit accounts that they manage through to funding. The role partners closely with other Member Care Center associates, Mortgage Loan Originators, and back-office support staff.

    A typical day might include the following

  • Process new member, deposit account, and consumer loan applications from members / prospective members that have applied via the web or phone channel.
  • Gather the necessary information to complete deposit account applications to funding.
  • Respond to new member lead requests, document activities in MXP, and follow up on new member inquiries.
  • Communicate with prospective members about Credit Union products, the value of membership, and services with accuracy and timeliness.
  • Maintain knowledge of the Credit Union's membership eligibility.
  • Communicate with members, vendors, and internal associates regarding sensitive inquiries, requests, and complaints by email or phone.
  • Conduct onboarding dialogue for new members, including outbound contact lending support.
  • Review credit reports, debt-to-income ratios, loan-to-value, and other pertinent underwriting information.
  • Explain, promote, and inform members of various beneficial credit union products and services, like loan protection products.
  • Develop new member relationships and expand existing member relationships by providing Credit Union solutions / relationship banking.
  • Gather the necessary stipulations to see the loan application to funding.
  • Use electronic signature software to send and process loan and account documents for members.
  • Perform required research to resolve escalated issues.
  • Manage a pipeline of consumer loans and deposit account applications, while reporting on pull-through ratios, overall performance, and any obstacles that are present.
  • Perform funding duties for all consumer products excluding home equity lines of credit and loans.
  • Responsible for meeting established monthly production goals.
  • This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

    Education

  • High School Diploma or GED (General Education Development) Required
  • Other Some college education Preferred.
  • Experience

  • 5 to 8 years of similar or related experience. 5 to 8 years of customer service experience, preferably in a financial institution and / or call center environment Required.
  • 3 to 5 years of similar or related experience. 3 to 5 years of financial lending experience Required.
  • Knowledge, Skills and Abilities

  • Strong multi-tasking, attention to detail, and problem solving skills. Ability to apply understanding when dealing with problems involving variables in standardized situations.
  • Strong written and verbal communication skills - proficient writing ability and telephone etiquette.
  • Online chat experience preferred.
  • Knowledge and experience with office suite software (e.g., Microsoft Outlook, Word, Excel)
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  • Why join the OneAZ team?

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  • Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do : We exist to improve the lives of our members, our associates and the communities we serve.

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  • We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

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  • We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information : www.oneazcu.com / about / careers

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  • Additional Notes :

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  • Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

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  • All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

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  • tw-ring-offset-width : 0px; tw-ring-offset-color : #fff; tw-ring-color : rgba(59,130,246,.5); tw-ring-offset-shadow : 0 0 #0000; tw-ring-shadow : 0 0 #0000; margin : 0in 0in 0in 0.5in; line-height : 12.05pt; color : rgb(38, 35, 33); font-style : normal; font-variant-ligatures : normal; font-variant-caps : normal; font-weight : 400; letter-spacing : normal; orphans : 2; text-align : start; text-indent : 0px; text-transform : none; widows : 2; word-spacing : 0px; -webkit-text-stroke-width : 0px; white-space : normal; text-decoration-thickness : initial; text-decoration-style : initial; text-decoration-color : initial; font-size : 11pt; font-family : Calibri, sans-serif; background : white;">
  • Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

    Salary : $25 - $31

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