Operations Manager, U.S. Southern Command

Required : Top Secret clearance with eligibility for SCIIn person in Doral, Florida.About UsOnebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide.Founded in 2019 by a group of experienced planners, today, Onebrief's workforce of 120 spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief's growth is exemplary, having raised $53M and counting from leading venture investors.What you will achieveAt each major headquarters under your responsibility,Own the entire customer relationship, from users up to Generals / Admirals throughout the Joint Force.Rapidly expand product usage until ~100% of J35 and J5 plans are in Onebrief. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible.Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.Gather intel about the command, budget, and region to support growth.Instill the Onebrief brand image.Enable our expansion to Allies and Partners.Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed.You will also : Lead or support exercises.Use your observations of our users to recommend product improvements.Provide face-to-face and remote customer support.Develop an understanding of customer social dynamics in order to support renewals and future sales.When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.To succeed, you'll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?You'll also need technical skill. You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?About YouYou love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base - skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.You deeply understand large military headquarters and want to apply that within U.S. Southern Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the SOUTHCOM's military and political bureaucracy and win over future customers.You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example : we're about to run a planning exercise, which will be SOUTHCOM's first exposure to our product. No one is worried, because they know you've taken care of it.You can get things from large government organizations Example : our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It's an unusual request, and no one at the customer knows what to do. Everyone tells you it's not possible, but you love a bureaucratic challenge. You solve the problem with a few phone callsYou have technical skill You don't need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?You work well with customers You understand them, and they confide in you. Users ask you to have a beerYou're intense about our mission. It's a core part of who you areYou're ambitious. We're getting bigger. You should tooYou hold a current Top Secret clearance with eligibility for SCIQualificationsProven experience in leading operational planning within a military context, preferably at multi-star headquarters.Advanced military education : Command and Staff, Advanced Military Studies.Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.Proven ability to expand business presence within a region, with emphasis on software or technology solutions.Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.Most importantly, you are a true Onebriefer : You are obsessed with creating value for real usersYou are ambitious, scrappy, and a creative problem-solverYou learn quickly, work iteratively, and naturally seek collaborationYou approach your work with integrity, intellectual honesty, and a low egoYou communicate frankly, clearly, and succinctlyYou thrive as a self-starter, embracing autonomy and ambiguity