What are the responsibilities and job description for the Field Support Technician-DMV position at OneCloud Corporation Inc?
Description
Job Summary
As a technology communications company, our Field Support team plays a strong role in helping OneCloud achieve superior customer satisfaction. We are constantly seeking the next generation of experts to help us thrive in the telecommunications industry. This position offers the opportunity to learn a variety of technology systems and telephony/networking skills. This position requires on-call coverage for emergency dispatch in the service area throughout the year and for two scheduled 2-week periods per year for remote response. Normal workdays are Monday-Friday, start times may vary if overnight/overtime hours were worked on the previous night. Second and third shift overtime hours are often required. Weekend work is sometimes required. The position requires local and out-of-state travel, as well as office time for remote customer support and pre-installation work. This is a full-time position, and the work location includes, but is not limited to, Northern Virginia, Washington, DC, and Maryland.
Duties/Responsibilities
- Duties/Responsibilities
- Install voice, data, CATV, and paging cabling.
- Install phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Pre-build, configure, and test phone systems and SIP equipment prior to installation.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Provide on-site assistance to customer’s networking team for various troubles and equipment upgrades.
- Performs other duties as assigned.
- This role is a hybrid of field and remote support for all services we provide.
- Local and out-of-state travel is required. We currently service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
- A company vehicle is provided for work purposes.
Requirements
- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Strong communications skills (email, phone, in-person).
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Customer service experience.
- VoIP or networking experience.
Physical Requirements
- Must be willing to commute and work in Northern Virginia, Washington, DC, and Maryland.
- Must be willing to work long hours both in- and out-of-state.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, in accordance with local law/regulations.
- Must be 21 years of age with a valid driver’s license.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Salary
- Innovative Environment
