What are the responsibilities and job description for the Installation Field Support Technician position at OneCloud Corporation?
Description
As an Installation Field Support Technician, you will oversee the setup, configuration, and maintenance of voice over IP systems for commercial clients. Your responsibilities include configuring and installing VoIP and network hardware, configuring network settings, ensuring seamless integration with existing IT infrastructure, and troubleshooting technical issues. You will work closely with project coordinators and clients to ensure the system is installed as defined to meet their specific needs, providing exceptional customer service and support throughout the process. Strong technical expertise, problem-solving skills, and clear communication are crucial for effectively managing and optimizing VoIP solutions.
Duties/Responsibilities:
- Configure, test, and install systems based on customer and project specifications.
- Provide on-site support and installation as well as remote support for on-site engineers and end users/customers during installation.
- Ensure client-centered technical support by addressing client interactions in a timely and accurate manner, meeting or exceeding service levels.
- Participate in system design meetings, work with project teams, engineering, end-users, and other internal and external groups to understand the project requirements and meet deadlines.
- Be responsible for system maintenance of network/internet/intranet hardware, ensuring optimal performance and reliability.
- Training and Development:
- Train other installation team members on system installation procedures, troubleshooting techniques, and best practices.
- Develop and create knowledge-based articles, training materials, and documentation to support the ongoing development and education of the installation team.
- Perform other duties as assigned by the Installation Field Support Manager.
Requirements
- Strong analytical and problem-solving skills.
- A desire to learn and retain new information.
- Ability to communicate effectively (both verbally and in writing).
- Excellent organizational and interpersonal skills.
- Highly motivated self-starter, able to lead initiatives as well as contribute as a team member.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Must be willing to commute and travel as needed.
- Experience in Installation and Maintenance of VoIP and network infrastructure.
- Experience in Telecom/VoIP industry, IP Telephone System, Data Switch and Router programming experience is desired.
- Working knowledge of telephony technologies.
Education:
- Must become certified on company provided tests/exams on IP and Telephony/Data systems.
- This position requires a passing score on the SSVVP® Certification test (course and associated tests will be supplied by OneCloud and can be reviewed at the following weblink https://www.thesipschool.com/courses/view).
Physical Requirements
- Prolonged periods of sitting or standing at a desk and working on computers.
- May be required to work on-call or long hours in case of network malfunction.
- Must be able to lift up to 75 pounds at times.
- Must be willing to undergo a background check, per local law/regulations.
- Must be 21 years of age with a valid driver’s license and acceptable driving record.
Benefits
- Comprehensive Benefits (Health, dental, vision, and retirement plans)
- Competitive Pay
- Innovative Environment
- Professional Development Opportunities
