Human Resources Consultant, PEO

Summary

The Senior Human Resources Integration Consultant [Sr. HRIC] leads efforts in establishing and supporting the client throughout the implementation process. The Sr. HRIC is the primary liaison between the client and the system integration team responsible for building out the profile and structure required to support the clients’ needs. The Sr. HRIC will manage all facets of client integration into the Resourcing Edge platform and service partnerships. They will be responsible for achieving the company’s performance goals, with a focus on quality and the new client experience. This position also plays a role in maintaining standard operating procedures.

As a key team member of Resourcing Edge (RE), the Senior Human Resources Integration Consultant has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities

Develop new clientrelationships and serveas direct contact for the client key stakeholders and decision makers as part of the implementation experience.

Facilitate guidance and support throughout implementation to include the integration of payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.

Ensure the client is informed of all federal and state-specific compliant regulations that may impact their workforce and provides HR guidance to implement applicable best practices.

Manage the integration timeline to ensure that all key milestones are met in a timely manner and with accuracy.

Ensure the streamlining of information flowbetween clients and the system and payroll side of the integration support team, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.

Conduct new client orientations, including benefits enrollment, and new hireon-boarding.

Partner with the integration support team to provide training to client contacts on RE’s services, process, payroll systems, web and software products, employee benefits and support procedures.

Provide feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.

Monitor and report on open inquiry case management issuesby serving as an additional escalation point to resolve client issues.

Traits & Competencies:

Toperform the job successfully, an individual shouldhave demonstrated thefollowing traits and competencies:

Teamwork –Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.

Quality – Demonstrates completeness, accuracy, andtimeliness in projects he/she leads to ensure quality.

Safety and Security – Observes/implements all safety and security procedures.

Initiative –Continually develop professional skills, updateknowledge as new product releases occurs or product enhancements are implemented.

Innovation -Displays original thinking and creativity; meetschallenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications: Required

Education and/or Experience –

Bachelor’s degree preferred; or 6 years’ experience will be accepted in lieu of degree.

6 years’ professional Operations, Client Services, Account Management and/orSales

experience.

Demonstrated ability in customer service, and problem resolution is required.

Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.

Other Skills andAbilities –

Must be ableto work in a fast-paced environment with the ability to multi-task.

Must have excellent oral, written, andinterpersonal communication skills.

Must have demonstrated ability to workeffectively in a diverse workforce.

Qualifications: Preferred

PHR or SHRM-CP Certification is preferred.

Physical Demands/Environmental Conditions:

The physical ability to standand walk for long periods of time.

Must be able to pass all Drug &Alcohol Screening.

The above information on this description has beendesigned to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

*The employee is an “AT-WILL” employee subject to termination withor without causeor resignation at any time.