What are the responsibilities and job description for the Regional Manager, HR Services position at OneDigital?
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Our Newest Opportunity:
Role Objectives:
The Regional Manager of HR Services is a leader, business partner and collaborator with Resourcing Edge clients, client’s worksite employees and internal team members. As a leader, the Regional Manager of HR Services is responsible for ensuring established procedures are executed, service protocols are met, and trusting client relationships are established with a strong focus on client satisfaction and the successful integration of Resourcing Edges’ products and services. Further, this role will act as the leader for all staff based in their assigned territory.
The Regional Manager of HR Services will partner with Managers and Directors of all functional areas to properly carry out corporate objectives within their territory. They will serve as the strategic owner of client relationships and will be measured by client retention and overall client satisfaction. Client escalations from all teams within their region will be escalated directly to the Regional Manager of HR Services. As a business partner and collaborator, the Regional Manager of HR Services will objectively analyze the practical and strategic needs of clients and will be responsible and accountable to present and execute appropriate solutions with the guidance from the Regional Director of HR Services.
Key Responsibilities
Team Leadership
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Provide leadership and oversight of assigned HRBP team members.
- Human Resource Business Partners have 50-100 clients assigned.
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Provide leadership and oversight within designated home territory for all operations.
- Including but not limited to HR services, payroll, benefits, implementation, systems, sales, accounting, and compliance.
- Partner with functional Directors and Managers to effectively manage assigned territory.
- Approve/authorize/execute service outcomes with the guidance of the Regional Director of HR Services.
- Lead client retention strategy and tactics for assigned territory.
- Manage client benefit renewals and strategy for assigned territory.
- Maintain client metrics as outlined by the Regional Director of HR Services.
Business Partnership
- Establish and maintain a relationship with internal management for the operations within assigned territory.
- Serve as the point of client escalations to drive retention within assigned territory.
- Recognize opportunities for expanded service offerings outside of the scope of client agreement.
- Lead client communications and ensure resolution for all client relation items for assigned territory.
Other duties as appropriate to the objectives of the role and goals of Resourcing Edge.
Supervisor Responsibilities
- Provide direct supervision to their assigned team.
- Manage confidential information ethically and protects client and employee data within the parameters of all state and federal law.
- Strong proficiency in Microsoft Office tools including SharePoint, Outlook, Excel, etc.
- Exhibits sound judgement in practical matters when determining actions to take and solutions to provide, for external clients and internal personnel.
- Maintains and connects to the value of thorough documentation for employee and client interactions within a Client Relationship Management System.
- Ability to manage multiple projects concurrently, with varying degrees of difficulty and delivery dates.
Required Experience
Education: Minimum of bachelor’s degree from an accredited four-year college or university-
Experience: Five to Seven years of related management and/or leadership experience within a transferrable environment including human resources management, client relationship management and service delivery.
Communications Skills: Ability to read, analyze and interpret industry related data and publications. Ability to communicate to common inquiries and concerns with appropriate client facing, customer service and/or compliance specific audiences. Ability to effectively present information to internal senior leadership, direct reports, colleagues, and clients in a public speaking setting.
Certifications/Licenses/Registrations: Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) is a plus but not required.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked
here
.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francsico
City of Los Angeles
County of Los Angeles
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
Thank you for your interest in joining the OneDigital team!
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